Managing Director, Client, Offer, Securities Platform & Data Management

Operational Services partners across Schwab to deliver on our service promise to clients while protecting firm and client assets. The organization drives scalability, efficiency, and best-in-class service in support of the firm’s strategic priorities. At Schwab, innovative thinking and creative problem-solving empower our teams to challenge the status quo and help transform the finance industry together.

The Client, Offer & Securities Platform and Data Management team defines, delivers, and manages the core platforms and data supporting critical broker-dealer operations and client experiences, including account opening and maintenance, offer creation and management, client segmentation, trading, and asset servicing across channels and business lines.

The Managing Director, Securities & Offer Platform & Data will report to the Managing Director of Core Infrastructure & Specialty Operations. As a key member of the leadership team, this executive will lead a highly complex portfolio central to Schwab’s broker-dealer operations and client experience, with responsibility for product and data strategy, platform modernization, and execution across Customer & Account Technology, Securities Reference Data, and Offer Order.

The role requires balancing transformation, resiliency, control, and scalability across deeply interdependent platforms while strengthening the product and data organization, building leadership capability, and enabling consistent, high-quality experiences aligned to the firm’s strategic priorities.

Key Outcomes:

• Business Strategy: Set and drive the strategic direction for the product portfolio, aligning priorities, investments, and execution plans to business objectives, operational scalability, and innovation goals.
• Cross-Functional Collaboration: Lead alignment across product, engineering, operations, and business stakeholders to accelerate decision-making, remove barriers, and deliver integrated outcomes across the product lifecycle.
• Communication Management: Own executive communications and operating transparency for the organization, ensuring leadership and key stakeholders have clear, timely, and decision-ready insights on performance, priorities, risks, and progress.
• Data-driven Decision Making: Establish and use performance metrics, portfolio insights, and operational data to guide prioritization, improve outcomes, and drive continuous optimization across products and processes.
• Resource Management: Optimize allocation of talent, capacity, and enabling tools across the portfolio to support strategic priorities, strengthen execution discipline, and deliver against critical milestones.
• Quality Assurance: Champion quality standards and operational rigor across teams to ensure products and platform capabilities are reliable, scalable, and aligned to client and business expectations.
• Risk Management: Anticipate, assess, and mitigate delivery, operational, and control risks, establishing the governance and escalation mechanisms needed to protect execution and business outcomes.
• Documentation and Reporting: Ensure disciplined documentation, requirements clarity, and leadership reporting to support strong governance, informed decisions, and measurable operational improvement.
• Strategic Portfolio Leadership: Own a highly complex portfolio foundational to Schwab’s broker-dealer operations and client experience, balancing transformation, control, scalability, and resiliency across client, offer, securities, and data platforms while aligning senior leaders in a high-risk, highly interdependent environment.
• Culture Advocate: Model and reinforce an inclusive, high-performance culture grounded in accountability, collaboration, talent development, and continuous improvement.

Ideal Profile & Key Experiences:

10+ years of experience in infrastructure and operational product management -

Experience with all facets of product management, including product discovery techniques, design thinking, and Agile development practices. Experience leading and directing a technology scrum team. Experience working with and analyzing complex data sets to make data-driven decisions and recommendations. Demonstrated success with defining and launching products in a complex corporate environment. 

Direct experience with Operational Platforms and strong technical product background -

Experience working with and driving solutions for and/or in coordination with infrastructure and data platforms and strong understanding of the platform and capabilities is required. Passion for optimizing integrity of complex data sets and solutions.

Understanding of modern AI development practices – Demonstrated experience utilizing AI development including model lifecycle management, data governance, prompt engineering, and responsible AI principles, with the ability to translate these into scalable, production-ready solutions.

Leadership and development –

Proven ability to lead, develop, and inspire high-performing teams within high-volume, complex financial services or large technology corporate environments, while establishing trusted partnerships across diverse stakeholder groups and reinforcing a culture of accountability, collaboration, disciplined execution, and continuous improvement.

Enterprise complexity and scale – Demonstrated track record of leading highly complex, business-critical portfolios within high-volume, regulated financial services or large-scale technology environments, with the judgment and operational discipline required to balance transformation, control, scalability, and resiliency across interdependent platforms, data assets, and operational workflows.

Executive communication and enterprise collaboration -

Exceptional executive communication and relationship management capabilities, with demonstrated experience engaging senior executives, influencing enterprise-level decision-making, and aligning a broad range of business, operations, technology, risk, control, and other cross-functional stakeholders. Requires strong interpersonal judgment, executive presence, emotional maturity, and sound decision-making in complex, high-stakes environments.

Data focus –

Analytical mindset with proficiency in data analysis and interpretation. Experience with SQL, Splunk and other datasets highly preferred.

Vendor relationship and contract management –

Executive experience managing strategic vendor partnerships and complex contracts, including negotiation, performance governance, financial discipline, issue escalation, and alignment to business, risk, resiliency, and regulatory objectives.

Education and professional qualifications -

A bachelor's degree required. A post graduate degree is a plus. Experience in the financial services industry and/or technology industry and regulatory communication required.