Marriott International

Manager, Web Portal and Content Management

Marriott International$90K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field from an accredited university.
  • Minimum of 3 years in communications, content management, or procurement operations.
  • Experience in developing user-facing content for diverse audiences in a global setting.
  • Preferred experience with content management systems and technology partners.
  • Familiarity with internal portals or knowledge bases.

Responsibilities

  • Drive the creation and review of content for the web portal.
  • Manage web portal functionalities such as access and resource links.
  • Tailor messaging for various customer personas including hotels, suppliers, and internal teams.
  • Collaborate with Procurement Operations and Customer Care to identify and fill content gaps.
  • Partner with cross-functional teams to uphold content standards and enhance user experience.

Benefits

  • Hybrid work environment with flexibility to connect remotely or onsite.
  • Opportunities for professional growth and development within a global organization.
Full Job Description
Job Description

Job Summary

Marriott International is seeking a Manager, Web Portal and Content Management to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables.

The Manager drives the creation of procurement-related content on the Enterprise Procurement portal. In addition, the Manager provides administrative oversight and facilitates the overall management of the web portal, supports change management initiatives, and drives communication strategies. This role helps improve adoption, enhance the user experience, and maintain alignment across all procurement touchpoints

Required Experiences

  • 4- year bachelor's degree from an accredited university in related field appropriate to work position


  • 3+ years of experience in communications, content management, procurement operations, or related field.


  • Experience developing user-facing content for multiple audiences in a global or enterprise environment.


Preferred Experiences

  • Experience utilizing a content management system to maintain web portal content and working with technology and its providers.


  • Familiarity with internal portals, knowledge bases, or support channels preferred.


  • Translating processes or systems into clear, actionable guidance for end users.


Key Responsibilities

  • Facilitate the creation of content and corresponding reviews to be published on the web portal.


  • Administer web portal functionality including access, links to resources, publication of reports, etc.


  • Ensure messaging is consistent and tailored for different customer personas, including hotels, suppliers, and internal teams.


  • Collaborate with Procurement Operations and Customer Care to identify content gaps, monitor portal usage, and improve effectiveness.


  • Partner with Procurement, Customer Care, and Technology teams to maintain content standards, ensure adoption, and deliver seamless user experience

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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