JOB DESCRIPTION SUMMARYThe Manager, Visual Media Platform & Operations provides strategic and operational leadership for Greystar's enterprise visual media ecosystem, including digital asset management (DAM), visual media distribution platforms, and third-party supplier relationships. This role is responsible for platform governance, workflow optimization, operational standards, supplier performance, and continuous improvement initiatives that ensure scalable, compliant, and consistent visual media experiences across Greystar's portfolio.
The position partners closely with Marketing, Property Operations, Technology, and external suppliers to enhance platform capabilities, operational efficiency, and the quality of visual media supporting Greystar's business objectives.
JOB DESCRIPTION KEY RESPONSIBILITIES:Platform Strategy & Governance- Owns the strategy, governance, and continuous optimization of Greystar's visual media platform ecosystem, ensuring alignment with business objectives, accessibility (WCAG), regulatory requirements, and enterprise standards.
- Establishes and maintains governance frameworks, operational policies, standards, workflows, and best practices that promote consistency, scalability, and high-quality visual media across the organization.
- Leads the implementation and enhancement of platform capabilities, tools, and technologies supporting visual media operations.
Operational Excellence- Designs, implements, and governs end-to-end workflows supporting media production, asset management, content distribution, and lifecycle management through Greystar team members in the US and India
- Ensures quality standards and operational controls are maintained across digital assets and visual media processes.
- Identifies operational inefficiencies and drives workflow improvements, automation opportunities, and process enhancements to increase efficiency and scalability.
Supplier Management- Owns enterprise relationships with visual media suppliers, including contract administration, pricing and revenue strategy, service performance, product offerings, ordering processes, and ongoing business reviews.
- Defines service level agreements (SLAs), performance metrics, reporting, auditing frameworks, and accountability measures to ensure supplier performance and operational excellence.
Platform Adoption & Continuous Improvement- Drives platform adoption by supporting training, documentation, change management, and stakeholder engagement initiatives.
- Collects stakeholder feedback, user insights, and operational data to prioritize enhancements that improve platform effectiveness, user experience, and business outcomes.
- Utilizes data and performance metrics to evaluate platform effectiveness and identify opportunities for continuous improvement.
Cross-Functional Leadership- Serves as the primary business partner and subject matter expert for Marketing, Property Operations, Technology, Compliance, and vendor partners regarding visual media platforms and operational strategy.
- Leads, coaches, and develops team members while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.
BASIC KNOWLEDGE & QUALIFICATIONS:- Bachelor's degree or equivalent combination of education and experience.
- 3+ years of relevant experience in platform operations, digital asset management, visual media, marketing operations, or related disciplines.
- Experience with digital asset management (DAM) platforms; Adobe Experience Manager (AEM) experience preferred.
- Experience leading operational processes, platform governance, and vendor management initiatives.
- Experience working with offshore teams preferred.
SPECIALIZED SKILLS:- Platform governance and operational management
- Workflow design, process optimization, and automation
- Digital asset management (DAM) systems and content distribution platforms
- Vendor and supplier relationship management
- Data-driven decision making and performance measurement
- Change management and stakeholder engagement
- Strong communication, collaboration, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
TRAVEL / PHYSICAL DEMANDS:- Team members work in an office or remote work environment. No special physical demands are required.
- Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
- Job demands may require long periods of sitting
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The salary range for this position is $85,000 - $95,000.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
This position may be performed remotely anywhere within the United States except the state of Alaska.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses ([redacted].com). If you receive suspicious requests, please report them immediately to [redacted].
ANTICIPATED CLOSING DATESeptember 20, 2026
This date may be subject to change due to evolving business needs.
