Position Summary:

We are seeking a detail-oriented and collaborative User Acceptance Testing (UAT) Coordinating Manager to lead and manage UAT efforts across multiple business units for key system releases, including Salesforce, Defi, Shaw, and others. This role will ensure that business requirements are thoroughly tested and validated before deployment, with a strong focus on compliance, quality, and cross-functional alignment. This role will ensure timely and comprehensive testing prior to software vendor monthly releases. This role will be responsible to manage post production validations and defect remediation during release warranty periods.

Essential Job Duties and Responsibilities:

• Coordinate UAT Activities: Plan, schedule, and manage UAT cycles across multiple business units, ensuring alignment with project timelines and business priorities.
• Test Case Development: Write, review, and maintain test cases and scripts based on business requirements and functional specifications.
• Test Execution: Perform hands-on testing and coordinate execution with business SMEs, documenting results and tracking issues.
• Defect Management: Log, track, and retest defects using JIRA and Freshservice, ensuring timely resolution and retesting.
• Stakeholder Communication: Serve as a liaison between business units, IT, and project teams to ensure clear communication and alignment throughout the testing lifecycle.
• Compliance Oversight: Ensure UAT processes and documentation meet regulatory and internal compliance standards.
• Training & Support: Provide guidance and potential training to business testers and SMEs on UAT best practices, tools, and processes.
• Continuous Improvement: Identify opportunities to improve UAT processes, tools, and documentation standards.

Education, Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must haveaBachelor's degree in related field.
• Two or more years of relevant technical and business work experience.
• Minimum 3 years of experience in User Acceptance Testing or related QA roles.
• Strong understanding of UAT methodologies, defect lifecycle, and business process validation.
• Experience working with Salesforce, Defi, Shaw, or similar platforms in a financial services or regulated environment.
• Proficiency in JIRA, Excel, and Freshservice.
• Excellent communication, coordination, and documentation skills.
• Ability to work independently and collaboratively in a hybrid work environment.

Travel: 0-10% - as required on an as needed basis.

Location: Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA, Dallas, TX, Houston, TX.

Other Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates strong attention to detail.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Maintains confidentiality; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Comfortable with interacting with all levels of SFS leadership
• Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Balances team and individual responsibilities.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Completes work in timely manner; Works quickly.
• Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Volunteers readily; Seeks increased responsibilities.
• Meets challenges with resourcefulness; Develops innovative approaches and ideas.

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, interest and percentages.

Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have intermediate experience using MS Excel, MS-Access, MS Query and Visio or similar process mapping software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.