Manager - Underwriting Services - 2747

Duration: 18 months

Location: Hybrid, Toronto (3 days/week; Tuesdays in Downtown Toronto; they have flexibility to go to Markham on other days)

A Manager with our Commercial Lines, GCS Operations Team in our Toronto location. You will lead the day-to-day operations of the GCS Central Support team supporting our GCS underwriting, broker and partners. Leading underwriting fundamentals in team training and development, this role is involved in the overall leadership of the Service Support, Underwriting Assistants and Underwriting Technical Assistants within the Service Support and DUA/Warranty teams. Your passion and drive to support, lead, coach and mentor will contribute to the achievement of a high level of performance, improving relationships in the team, GCS Underwriting Services and Operations, and brokers. This includes the achievement of delivering on individual performance and departmental strategy and objectives, including providing the team with underwriting training and mentorship opportunities which is key. With a designated team, your support from a mentorship perspective will be aligned to the values and ways of working.

Must Have Skills:
• 5+ years in commercial underwriting background
• Leadership experience and capabilities (i.e. project lead, formal supervisory/leadership experience leading a team of direct reports)
• Excellent underwriting skills with knowledge of rating and risk selection.
• Systems and insurance tools including RTM, Salesforce, QLIK and MS office suite
• Ability to convey decisions and information clearly with front-line staff, external and internal partners/stakeholders
• Ability to develop strong business relationships, externally with brokers/MGAs and internally with other areas (e.g. CTU, commercial lines branches).
• Proven business insights and real passion for relationship management.

Nice To Have Skills:
• Experience leading a hybrid team is preferred
• CIP/CRM (or enrolment) is considered an asset

Responsibilities:
• Manager of key broker and MGA operational relationships building and fostering collaborative ways of working aligning to Strategy while maintaining awareness and open transparent communication of Broker/MGA and Management initiatives
• Lead two core teams within the overall team
• You motivate and guide the quality of underwriting when conducting support authority reviews in accordance with governance standards as required.
• Foster team competency and capability with sound underwriting practices that meet risk and controls.
• Negotiate and amicably drive solutions with external broker and MGA partners in data quality, report timing and financial discrepancies that yield a high degree of accuracy.
• Execute and deliver on time project outcomes while meeting the competing demands of day to day business.
• Active leadership and team involvement in project execution when required, including GCS strategic initiatives by engaging with GCS Operations and Underwriting and other business partners
• Managing team workload and provide direction to a team of service support, underwriting support and underwriting technical support assistants, providing a good balance of delegation
• Collaborating with the leadership team and Operations in the creation and implementation of standard processes/guidelines/transactions through set parameters
• As a passionate and engaging leader, mentorship and development of the team is key to our success, and involves performance reviews and development plans.
• Encourage and demonstrate accountability while taking initiative with more difficult and nonstandard situations, equipping the team to be self-solution focused
• While managing all aspects of people management and building winning capabilities, you will collaboratively craft simplicity within processes, manage to KPI's & operational metrics and dedicate time to monthly one-on-one and team building meetings with the team
• Applying out of the box thinking in sourcing and executing automation and process optimization, you will collaborate and solution supporting ease of doing business with stakeholders and the business.
• Your engagement in active discussions with Line Leads, Billing Leadership, Finance, CTU and external partners ensures continuity and on time SLA's in back office operations supporting Commercial Underwriting and Operations strategy.
• Report on operational performance using data and analysis, including but not limited to; accounting discrepancies, RPA upload accuracy, data quality, pre and post bind workflows, delegated underwriting authority business relationships, root cause analysis of issues providing solutions to systemic issues in an effort to improve efficiency and accuracy in data