ArcBest

Manager, Truckload Account Development - ENT

ArcBest • $75K — $95K *
Chicago, IL 60629In-Person
Transportation
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • 3+ years experience in third-party logistics preferred
  • 3+ years experience in Customer Operations, Account Management, or related field preferred
  • Experience as a Truckload Account Specialist II or III preferred
  • Advanced knowledge of transportation management software and pricing tools required
  • Proficient in Microsoft Office Suite required
  • Strong analytical skills and decision-making abilities required

Responsibilities

  • Manage a team of Truckload Account Specialists at various levels
  • Provide ongoing training and professional development for team members
  • Develop team skillsets for operational efficiency and KPI understanding
  • Ensure strategy execution and budget compliance on customer accounts
  • Handle load board management and escalations for customer accounts
  • Implement customer operations processes for service efficiency
  • Collaborate on RFP strategies and monitor pricing adjustments
  • Review and analyze customer scorecards and account data for decision-making
  • Proactively address customer retention issues and account declines
  • Monitor invoice compliance and past due accounts compliance
  • Assist senior leadership with strategy development for volume and revenue growth
  • Identify opportunities for process optimization and improvement initiatives
  • Engage with internal teams to maximize customer account success

Benefits

  • Opportunities for professional development and training
  • Dynamic team environment
  • Access to advanced transportation management software
  • Minimal travel requirements
  • Structured work hours with occasional flexibility based on workload
Full Job Description
Job Description
The Manager, Truckload Account Development is responsible for managing a team of Truckload Account Specialists and fostering their professional development to ensure adherence to performance metrics. This position supervises the execution of strategies and services for the team's customer account portfolio, comprised of enterprise-sized businesses. Additionally, this position is accountable for ensuring the development of customer accounts to drive growth in accordance with organizational objectives and handle load level escalations.

Responsibilities
  • Manage a team of all levels of Truckload Account Specialists.
  • Provide training and professional development for Truckload Account Specialists, allocate workload distribution, and ensure adherence to performance metrics.
  • Develop the skillsets of Truckload Account Specialists to ensure proficiency in areas including, but not limited to, operational efficiency, pricing ability, spot quoting compliance, effective customer and internal communication, and a thorough understanding of key performance indicators (KPIs).
  • Ensure strategy execution on all customer accounts and adherence to customer account budget.
  • Manage load board for customer account portfolio and handle all load level escalations.
  • Implement effective customer operations processes to execute service efficiency.
  • Collaborate with Yield to assist with RFP strategy and execution, assess RFP backup rates, sign off on all rates submitted, monitor award actualization, review spot compliance, and implement pricing adjustments as needed.
  • Assist with escalated problem solving, risk management, and ensure incidents are resolved.
  • Proactively review and analyze customer score cards and account data to make informed decisions.
  • Monitor customer retention reports and take proactive measures to address accounts that show signs of decline.
  • Monitor and report customer account metrics then analyze trends to make informed decisions while evaluating the effectiveness of the customer account strategy.
  • Ensure invoice compliance and monitor accessorial charges, out-of-pocket expenses, and past due accounts.
  • Assist Senior leadership with developing and implementing the customer account strategy to meet volume and revenue goals in alignment with organizational objectives.
  • Proactively identify opportunities for process optimization, efficiency, and implement continuous improvement initiatives.
  • Collaborate with internal stakeholders including, but not limited to, Carrier Sales, Yield, Truckload Strategy, Business Development, and Accounting to optimize the success of the customer account.
  • Other duties and projects, as assigned.


Requirements
Education:
  • Bachelor's Degree, preferred
Experience:
  • 3 years Experience in third-party logistics, preferred
  • 3 years Experience in Customer Operations, Account Management, Customer Sales, or related field, preferred
  • Experience meeting performance expectations in the Truckload Account Specialist II position or Truckload Account Specialist III position, preferred
Computer Skills:
  • Advanced experience with transportation management software, shipper platforms, and pricing tools, required
  • Proficient in Microsoft Office Suite, required
Additional Requirements:
  • Ability to align business initiatives with customer account strategy to achieve goals, required
  • Ability to coach, develop, and lead others, required
  • Ability to prioritize workload and manage multiple customer accounts, required
  • Analytical mindset with the ability to interpret data and make informed decisions, required
  • Deep understanding of the freight market, required
  • Diligent at driving operational efficiencies, required
  • Effective communication skills, both written and verbal, required
  • Exceptional organizational skills and meticulous attention to detail, required
  • Proven ability to drive customer account growth, required
  • Proven experience spot quoting and successfully utilizing pricing tools, required
  • Strong problem-solving skills and critical thinking ability, required
  • Sound decision-making abilities, required
Competencies:
  • Accountability
  • Business Markets
  • Decision Making and Critical Thinking
  • Leadership
  • Planning: Tactical, Strategic
  • Problem Solving
  • Selling
  • Service Excellence


Other Details
Work Hours:
  • Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
  • Minimal (0%-25%) This position typically requires no travel, with rare travel for training, professional development, or team meetings.
Compensation:
  • This is a salary position paid biweekly.
  • Variable compensation is included.


About ArcBest

ArcBest is a logistics company that provides transportation and supply chain solutions to businesses of all sizes. The company was founded in 1923 as a small freight hauler and has since grown into a leading provider of logistics services in North America. ArcBest's services include less-than-truckload (LTL) shipping, truckload (TL) shipping, expedited shipping, warehousing, and logistics consulting. The company operates a fleet of over 5,000 tractors and 20,000 trailers and has a network of more than 240 service centers throughout North America. ArcBest is committed to sustainability and has implemented initiatives to reduce its environmental impact and increase its social responsibility.
Learn more about ArcBest
Size
14,000 employees
Market Cap
$1.7 billion
Industry
Transportation
Net Income
$71.1 million
Founded
1923
5 Year Trend
+8.1%
Revenue
$2.9 billion
NASDAQ
ARCB
* Ladders Estimates

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