Espanola, NM
Workplace Type: Hybrid
Employment Type: Salaried
What you'll doRole Overview:The Telecom Manager is responsible for the overall success of all projects within a designated geographical area and/or specific revenue generating business segment. The purpose of the position is to provide ethical leadership, management, communication and accountability to ensure customer satisfaction and employee engagement as well as cultivate new business for future business growth.
Responsibilities:- Assumes complete responsibility for the assigned Construction Division, its operations, its equipment and its facilities.
- Assumes complete responsibility for safety requirements by holding others accountable and supporting commitment to worker safety, worker's compensation loss management and DOT compliance in coordination and cooperation with the Safety department.
- Maintains regular communication with internal and external stakeholders in an effort to monitor and ensure customer satisfaction and organizational congruence.
- Identifies and implements continuous process improvement initiatives to allow efficient service delivery.
- Identifies, analyzes and reports key performance indicators of divisional operations and holds stakeholders at all levels accountable to them, ensuring employee engagement, maximum productivity and maximum profitability.
- Monitors and holds others accountable to maintaining an appropriate and effective work schedule and quality control program to ensures the Company's promises of quality and timeliness are met.
- May be responsible for the employee and subcontractor schedule - budgets time required to meet production deadlines in a safe manner.
- When utilized, they work closely with Project Management personnel to ensure smooth departmental handoffs and appropriate information and documentation flow.
- Acquiring complete knowledge of assigned contracts including in depth knowledge of units, pricing, systems and other specific customer requirements. Trains and holds direct reports accountable to such knowledge as it is necessary to effectively perform their jobs.
- Seeks new business opportunities.
- Actively involved in the bid compilation and contract negotiations.
- Negotiates unit additions with the customer as they arise.
- Actively seeks knowledge of business finances on a weekly basis.
- Adjust work activities to make financial success a priority.
- Monitors work being performed to ensure compliance with safety requirements and contract terms.
- Ensures equipment is maintained to meet established Manufacturer and Company standards.
- Manages equipment procurement needs using cost vs benefit analysis.
- Ensures the accuracy of employee time and production records. Follow company processes to address discrepancies.
- Actively seeks and actively participates in the onboarding process of new Subcontractors.
- Effectively identifies need for, acquires and manages an appropriate workforce in correlation with customer demands in participation and support of Human Resources.
- Ensure that both positive and negative feedback are delivered and appropriately documented in a timely manner, either personally or through appropriate delegation, in alignment with Company procedures regarding employee performance reviews.
- Creates and maintains individual employee development plans.
- Seeks and implements opportunities for employee development.
- May perform the duties of field personnel as needed.
Other duties as assigned.
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What you'll need- Proven leadership in a cross functional team environment.
- Strong negotiator and consensus builder.
- Commitment to technology-driven process improvement.
- Proficient word processing, spreadsheet, database, internet and cloud-based computer skills are required. Working knowledge of Google suite of applications strongly preferred.
- Bachelor's Degree in an industry-related Engineering or Project Management field and 2-4 years of hands-on Telecommunications industry-specific experience, or combination of education and experience is a plus but not required.
Core Competencies:- Teamwork and Servant leadership
- Complex problem solving and critical thinking
- Exemplary communication skills, both written and verbal
- Openness to change
- Ability to develop and maintain relationships
- Meticulously Organized
- Self-motivated and driven
- Organizational commitment and congruence
Why grow your career with usYour career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
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