Position Description

Manager, Technology Projects & Implementation

Reports To: Chief Operations Officer (COO)

FLSA Status: Salaried, Exempt

Commitment Type: Full Time Ongoing

Work Environment: Hybrid, 2-3 days a week in office required

Base of Operations: 1501 W Anderson Lane, Building B-1, Austin, Texas 78757

Description: The Manager of Technology Projects & Implementation is responsible for technology project execution at CACTX. Reporting to the COO, this role receives defined project scope, vendor relationships, and strategic direction from leadership, and is accountable for delivery - managing timelines, stakeholders, vendors, and cross-functional teams through implementation and evaluation. A critical dimension of this role is operating within a highly regulated data environment: CACTX works alongside law enforcement, prosecutors, child welfare agencies, and federal grantors, requiring this person to understand the legal and compliance landscape governing data use, sharing, and system access. Beyond compliance, the role demands practical fluency in how data moves, is structured, and is governed across systems - particularly in the context of migrations, integrations, and platform transitions where data integrity and continuity are critical. Critically, this person achieves results through orchestration - directing vendors, technical partners, and internal stakeholders - rather than as a sole practitioner and must bring enough technical depth to lead those relationships credibly.

Essential Job Functions:

• Receive project handoffs from COO - including defined scope, vendor context, and strategic objectives - and manages the project through to completion
• Manage the full project lifecycle: requirements gathering, workplan development, process design, resource coordination, implementation, testing, and post-go-live evaluation
• Lead and coordinate with vendors, technical partners, and internal stakeholders on application rationalization efforts, platform transitions, and system integrations - including data mapping, migration planning, and validation - ensuring business requirements are clearly understood by technical teams and that technical decisions are communicated back to program and operations staff
• Direct vendors and internal teams in the execution of technology platform and product implementations, ensuring alignment with the multi-year technology strategy roadmap set by the COO
• Identify compliance implications of technology decisions - including data sharing, system access, and vendor contracts - and escalate to COO and legal counsel as appropriate
• Review and support vendor contracts, BAAs, data use agreements, and SOWs for technical accuracy and alignment with organizational compliance requirements
• Maintain project budgets, timelines, and milestone tracking; identify and communicate risks to the COO with recommended mitigation strategies
• Lead change management and internal communications for assigned projects, including training coordination, stakeholder updates, and adoption support
• Work with process and program owners across departments to identify inefficiencies and co-develop recommendations that optimize workflows and ensure staff time and resources are focused on the work that matters most
• In partnership with IT and relevant stakeholders, monitor the evolving technology and regulatory landscape for emerging risks and develop preliminary mitigation proposals for COO review
• Manage vendor performance throughout the project lifecycle, including deliverable tracking, SLA oversight, and escalation coordination
• Develop and maintain project documentation including charters, status reports, risk logs, decision logs, and lessons learned

Minimum Educational and Professional Requirements:

• 5-8 years of experience in IT project management, technology implementation, or a closely related role
• Demonstrated success managing full lifecycle technology projects - from requirements through go-live - in a cross-functional, multi-stakeholder environment
• Experience reviewing or working alongside legal review of contracts, data use agreements, MOUs, BAAs, or vendor SOWs from a technical and operational lens
• Experience with application rationalization, SaaS/platform migrations, or case management system implementations, including working with vendors and technical partners through the full delivery lifecycle
• Working knowledge of data management concepts including data mapping, data governance, migration validation, and inter-system data flows; able to identify data risks during implementation projects and effectively direct vendors and technical partners in executing migration and validation work
• Proficiency in project management methodologies (Agile, Scrum, Waterfall) and the ability to adapt based on project needs
• Proven ability to manage vendor relationships, SOW scope, and third-party deliverables
• Ability to communicate technical concepts clearly to program staff, executive leadership, and legal and compliance stakeholders who may have no technical background
• Comfortable working in a mission-driven, resource-conscious nonprofit environment

Preferred Requirements:

• PMP, CSM (Certified Scrum Master), or equivalent project management certification
• Experience with process improvement methodologies (Lean, Six Sigma)
• Exposure to cybersecurity frameworks such as NIST 800-53 or CJIS Security Policy v6.0