Qualifications

• Bachelor's degree in IT, Computer Science, Business, or related field preferred or equivalent experience.
• 8+ years in enterprise IT or digital services required.
• 2+ years of team leadership or supervisory experience preferred.
• Experience in supporting enterprise platforms or healthcare IT environments preferred.
• Strong knowledge in service delivery management and technical operations.

Responsibilities

• Manage operational aspects of enterprise technology services and platforms.
• Ensure reliable, secure, and efficient technology services support for clinical operations.
• Lead teams and oversee day-to-day service operations.
• Drive continuous improvement in service delivery and customer satisfaction.
• Communicate effectively with stakeholders regarding service operations.

Benefits

• Remote position offering flexibility in work location.
• Focus on improving customer satisfaction through technology services.
• Emphasis on operational management suited for healthcare IT environments.