Manager, Technical Support

Primo Brands

• $120K — $146K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in customer service or a related field
  • Strong English language skills for effective communication
  • Ability to resolve customer inquiries efficiently
  • Experience working in a team-oriented environment
  • Proficiency in using customer service software and tools

Responsibilities

  • Provide exceptional customer service to enhance customer satisfaction
  • Resolve customer inquiries and issues promptly
  • Collaborate with team members to improve service delivery
  • Maintain accurate records of customer interactions
  • Assist in training new team members on best practices

Benefits

  • Comprehensive health benefits including medical, dental, and vision
  • 401K plan with a 5% employer match
  • Employee Stock Purchase Plan (ESPP)
  • Generous paid time off including vacation and holidays
  • Tuition reimbursement and professional development opportunities
  • Employee discounts on various services and products
  • Support for new parents including paid leave for adoption and fostering
Full Job Description
Compensation: $120,000-$146,000. This role is eligible for an 20% annual bonus.

Location: Location can vary

Shift: Day shift, hours may vary depending on business needs

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing:401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Qualifications

If you're ready to embark on an exciting journey with Primo Brands, apply now!

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

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