ServiceNow

Senior Manager, Americas Benefits

ServiceNow • $120K — $145K *
West Palm Beach, FL 33411In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years managing 401(k) plans for large organizations (10,000+ participants or $1B+ in assets)
  • Expertise in ERISA, DOL, IRS regulations, and fiduciary best practices
  • Experience managing international benefits, including vendor selection and negotiation
  • Strong analytical skills with a focus on outcomes and impact
  • Ability to influence and collaborate with diverse teams and senior leaders
  • Proactive and self-directed in managing deliverables and results
  • Excellent communication skills for synthesizing complex information
  • Growth mindset with a focus on innovation and improvement
  • Experience with M&A activities and non-qualified plans is preferred.

Responsibilities

  • Own and manage the US 401(k) plan and benefit programs across Canada, Mexico, Costa Rica, and Brazil
  • Partner with recordkeepers and consultants to ensure compliance and competitive service
  • Identify optimization opportunities for service delivery and benefit personalization
  • Develop and manage a holistic financial wellbeing program for diverse employee segments
  • Analyze participation trends and plan costs to provide actionable insights
  • Act as primary point of contact for Americas benefits, guiding policy and strategy
  • Oversee budget planning to ensure alignment with strategic priorities
  • Lead initiatives without direct reports, fostering cross-team collaboration.

Benefits

  • Flexible work options depending on the nature of the job
  • Trust-based approach to distributed work arrangements.
Full Job Description
Job Description

We are seeking a highly motivated team player to join our Total Rewards team as Sr. Benefits Manager for the Americas. You will lead our 401(k) and financial-wellbeing strategy while also managing the coordinated design and delivery of benefits across the Americas (Canada, US, Mexico, Costa Rica, and Brazil). You'll be a key facilitator in program design, vendor partnerships, compliance, and ongoing optimization. Frequently collaborating with our HR Operations, Legal, Finance, and Total Rewards leadership to drive engagement, cost-effectiveness, and measurable improvements allowing our employees and their families to live their best lives.

Key Responsibilities
  • Program Ownership: be the primary the program manager of our US 401(k) plan and our benefit plans and programs in Canada, Mexico, Costa Rica, and Brazil
  • Vendor Management: partner with our recordkeeper, investment consultant, and 401(k) Investment Committee to ensure best-in-class service, competitive fees, and compliance with ERISA, DOL, and IRS regulations
  • Innovation and Continuous Improvement: identify areas for service delivery optimization and personalization of benefit experiences, including AI and NowOnNow solutions
  • Financial Wellbeing Strategy: develop and manage a holistic financial wellbeing program tailored to diverse employee segments
  • Data and Reporting: analyze participation, deferral rates, fund lineup performance, and plan costs; produce executive dashboards and actionable recommendations
  • Subject Matter Expertise: serve as primary POC for non-US, Americas benefits programs for internal stakeholders, guiding policy decisions and executive briefings on benefit trends and competitive positioning
  • Oversee budget planning and management: for portfolio of programs, ensuring financial alignment with strategic priorities
  • Leadership and Influence: lead without direct reports, driving alignment and accountability across matrixed teams


Qualifications

To be successful in this role you have:
  • 10+ years' experience managing 401(k) plans for organizations with 10,000+ participants and/or $1B+ in plan assets
  • Deep expertise with ERISA, DOL, IRS regulations, and fiduciary best practices
  • Experience with international benefits management: selecting and negotiating with vendors, including consulting firms, and outsourced third party administrators
  • Strong analytical and reporting skills, with a focus on outcomes and impact
  • Proven ability to influence and collaborate across diverse teams, including senior leaders
  • Proactive, self-directed approach to managing deliverables and driving results
  • Excellent communication skills, with the ability to synthesize complex information and engage stakeholders effectively
  • Growth mindset and ability to leverage organizational knowledge to drive innovation and improvement
  • Ability to manage multiple priorities under pressure and meet deadlines
  • M&A and experience with non-qualified retirement plans preferred; this role will have occasional benefits due diligence and integration during corporate activity, ensuring compliance, cost efficiency, and an employee experience aligned to our People Pact


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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