ServiceNow

Manager, Systems Engineering

ServiceNow • $125K — $220K *
Toronto, ON M3C 0E3In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience integrating AI into work processes and decision-making.
  • 8+ years in systems/software development in a global production environment; Bachelor's or equivalent experience in relevant field.
  • People management experience, especially within DevOps teams.
  • Deep technical knowledge of public cloud and infrastructure automation.
  • Hands-on experience with Azure, AWS, GCP and configuration management at scale.

Responsibilities

  • Own deployment and management of Canadian sovereign cloud on GCP and global cloud initiatives.
  • Lead engineering efforts in defining and configuring compute across all cloud infrastructures.
  • Collaborate with Product and Program management on external commitments and roadmaps.
  • Facilitate team autonomy through Agile project planning and skill development.
  • Support engineer growth through hiring and individual development plans.
  • Provide technical guidance for systems optimization and participate in architectural reviews.
  • Collaborate on global engineering efforts to ensure resource coordination and architectural alignment.

Benefits

  • Health plans and RRSP Plan with company match.
  • Employee Stock Purchase Plan (ESPP) and matching donations.
  • Family and medical leave programs.
  • Annual vacation of 20 days, accrued biweekly.
  • Flexible work personas allowing for remote, hybrid, or in-office options.
Full Job Description
Job Description

This position reports to: Director, Systems Engineering

As a Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

What you get to do in this role:
  • Own the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP, as well as contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP
  • Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.
  • Work with Product and Program management to define and communicate the team's external commitments and roadmap.
  • Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
  • Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.
  • Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
  • Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.
  • Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
  • Set and sustain technical standards and best-practices in your domain.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years' experience leading systems/software development and engineering, release management and DevOps across a global 24x7 production environment with a Bachelor's degree; or 6 years and a Master's degree or equivalent experience.
  • People management experience, and of a technical operations team such as DevOps.
  • Deep technical fluency in public cloud, infrastructure automation, DevOps practices and software engineering principles.
  • Proficient with the components of infrastructure including hardware platforms, OS, virtualization, Azure public cloud, and web applications and databases.
  • Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
  • Experience with configuration management platforms at scale.
  • Demonstrated success balancing competing priorities in a fast-moving environment.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Work cross-functionally to build consensus and drive complex projects and issues to completion.
  • Ability to drive technical direction while supporting engineering autonomy and creativity.
  • Outstanding communication skills.


For positions in this location, we offer a base pay of $125,700 - 220,000 CAD, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location."

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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