We are seeking a
Support Services Manager to join our team in
Overland Park, KS. This role is responsible for leading enterprise-wide IT support services, including end-user technology, asset management, software licensing, and Tier 1 Help Desk operations. The ideal candidate will provide strategic leadership, ensure exceptional service delivery, and drive continuous improvement across the organization's client technology environment.
Key Responsibilities- Lead enterprise IT support services, including the Tier 1 Help Desk and end-user technology support
- Manage internal teams, vendors, and service providers to deliver exceptional customer support
- Monitor service levels, ticket performance, and KPIs to ensure timely issue resolution
- Develop and implement IT support strategies, policies, and best practices
- Oversee IT hardware asset management and software licensing compliance
- Evaluate emerging technologies and recommend improvements to the client technology environment
- Provide leadership, coaching, and performance management for support services staff
- Ensure compliance with company standards, security requirements, and software licensing agreements
Required Qualifications- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience
- 10+ years of IT support or systems administration experience
- 5+ years of leadership experience managing enterprise IT support teams
- Experience managing vendor relationships, hardware procurement, and software licensing
- Experience working with third-party Help Desk providers
- Strong leadership, customer service, and problem-solving skills
Preferred Qualifications- ITIL Certification
- Experience with ServiceNow
- Experience leading enterprise IT service improvement initiatives
Physical RequirementsThis position is primarily office-based and requires regular use of computers and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Apply TodayJoin a team committed to innovation, operational excellence, and employee growth at Compass Minerals. In this role, you'll have the opportunity to shape enterprise IT support services, improve the employee technology experience, and lead a high-performing support organization.
