About the RoleManifest is building technology to deliver legal services with greater speed, quality, and consistency. As the company scales, this role owns the operating systems that catch risks early, translate performance data into action, and ensure new initiatives drive measurable outcomes. This is a senior individual contributor position - not an advisory role - sitting at the intersection of strategy, analytics, and hands-on implementation. You'll be accountable for turning the company's most consequential fulfillment problems into scalable mechanisms.
What You'll Do- Define metrics and operating systems for legal production and service quality
- Build dashboards and early-warning tools that surface risks before client escalations
- Establish feedback loops connecting case outcomes, quality issues, and operational interventions
- Design performance scorecards and accountability mechanisms for fulfillment teams
- Identify root causes behind communication gaps, delays, and inconsistent output
- Develop scalable QA processes, including AI-assisted quality checks
- Lead cross-functional initiatives spanning Legal, Product, Engineering, Data, and Operations
What We're Looking ForMust-haves:
- 5-7 years in strategy and operations, consulting, or high-growth technology-enabled services
- Strong analytical skills with ability to synthesize fragmented quantitative and qualitative data
- Structured problem-solver who can frame senior-level strategy and execute hands-on
- Demonstrated ability to build dashboards, operating processes, and AI-assisted systems
- Able to drive alignment across functions without relying on formal authority
Nice-to-haves:
- Experience in marketplaces, legal services, or complex fulfillment environments
- Familiarity with QA frameworks or performance incentive design
This is for you if....You want to own hard problems end-to-end, not just advise on them. You're energized by building operating systems where none yet exist. You do your best work at the intersection of data, process, and cross-functional execution.
This is not for you if....You prefer clearly scoped work over ambiguous, build-from-scratch problems. You rely on team size or formal authority to get things done. You're looking for a role where shipping the initiative counts as success.
