Manager, Strategy & Operations - Core Consumer Experience

DoorDash

$136K — $200K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in strategy, operations, consulting, product, or general management roles
  • Strong analytical skills with expertise in data interpretation and insights
  • Proven track record in owning and scaling growth initiatives
  • Ability to navigate ambiguity and thrive in fast-paced environments
  • Excellent communication skills with cross-functional leadership capabilities
  • Creative problem solver capable of high-level strategic and detailed execution

Responsibilities

  • Strategize on team objectives and determine future initiatives
  • Build and launch new product initiatives
  • Analyze experiment results to guide business decisions
  • Influence cross-functional teams in execution and go-to-market strategies
  • Create and implement processes for efficient collaboration with strategic partners
  • Support initiatives to enhance consumer app experience by generating new product ideas
  • Utilize data to identify and solve key problems impacting consumers

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Comprehensive medical, dental, and vision benefits
  • Paid time off and sick leave
  • Wellness and commuter benefits
  • 11 paid holidays
  • Family-forming assistance and a mental health program
Full Job Description
About the Role

In this role, you will work with product, engineering, and design partners on solving key problems for DoorDash consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the DoorDash consumer experience.

You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the DoorDash consumer app.

You will report into the Senior Manager of the Social Products team, within the Consumer Strategy & Operations organization.

Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on DoorDash, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners.
You're excited about this opportunity because you will...
  • Strategize - Shape our team's strategy and help decide "what we should do next"
  • Build - Design and launch new initiatives from the ground up
  • Analyze - Analyze experiment results to inform business decisions and future experiments
  • Influence - Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution
We're excited about you because...
  • You have 6+ years of working experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
  • You're creative - You love thinking about new problems, and can switch between high level strategic thinking and in-the-weeds execution as needed
  • You're a go-getter - You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
  • You're analytical - You enjoy getting deep into data and feel comfortable translating what you're seeing into tangible insights, you are extremely comfortable operating at the lowest level of detail - advanced analytics, experimentation, dashboards
  • You're a determined operator - You're always up for a challenge and comfortable seeing things all the way through; You have a proven track record of owning and scaling growth initiatives in complex environments
  • You're a collaborator - You are an excellent communicator and eager to build relationships with teammates and cross-functional partners; You have exceptional cross-functional leadership skills, with the ability to influence without authority
Bonus points if...
  • You have past start up experience
  • You're AI-fluent and familiar with prompt engineering and model evaluation


Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:
  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000-$200,000 USD

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