5-7 years in healthcare communications, marketing, or strategy, ideally in a client-service setting.
Proven experience leading integrated communications strategies across various channels.
Strong track record in managing healthcare client relationships and advising senior stakeholders.
Excellent writing, editing, presentation, and facilitation skills, with expertise in developing communications materials.
Demonstrated leadership capabilities in managing cross-functional teams and mentoring juniors.
Analytical skills using campaign data and market insights to inform strategy; intermediate Excel skills preferred.
Preferred knowledge of managed care, reimbursement, and regulatory developments.
Responsibilities
Serve as the primary contact for clients, offering strategic counsel and managing account relationships.
Translate client priorities into integrated communication strategies across multiple channels.
Lead client meetings to present updates and strategic recommendations to senior stakeholders.
Oversee account operations, including budget management, timelines, and deliverables, while mitigating risks.
Develop audience strategies and communications plans tailored to client needs.
Lead cross-functional teams to ensure cohesive delivery of high-quality work.
Monitor healthcare trends and provide timely client recommendations based on insights.
Benefits
Health, dental, and vision insurance options for diverse lifestyles.
100% company-paid life, short- and long-term disability insurance.
Flexible paid time off policy (unlimited vacations).
Comprehensive 401(K) with generous company match.
Hybrid and remote work opportunities available.
Paid parental leave.
Employee Assistance Program offering free telephonic counseling.
Employee referral program for additional incentives.
Full Job Description
As a Manager, Strategic Communications, you'll own strategic communications engagements and serve as a trusted advisor to healthcare clients. You'll set the direction for integrated campaigns, oversee teams and deliverables, and ensure the work reflects both the client's objectives and Unlock Health's standards. You'll also mentor junior team members, strengthen account operations, and identify opportunities to deepen client relationships and grow Unlock Health's healthcare portfolio.
What You'll Do
Serve as a trusted advisor and primary point of contact for key client stakeholders, providing proactive strategic counsel and leading day-to-day account relationships.
Translate client priorities and complex healthcare challenges into integrated communications strategies across earned, owned, shared, and paid channels.
Lead client meetings and present strategic recommendations, campaign updates, performance insights, and new opportunities to senior stakeholders.
Oversee account operations-including scopes, budgets, timelines, staffing, and deliverables-while anticipating risks and resolving challenges.
Develop and refine audience strategies, narrative frameworks, message platforms, communications plans, executive materials, and campaign assets.
Lead cross-functional teams across communications, managed care, creative, media, digital, analytics, finance, and revenue cycle to deliver cohesive, high-quality work.
Delegate assignments, review deliverables, provide actionable feedback, and support the development of junior team members.
Monitor healthcare trends, regulatory developments, media coverage, and managed care activity to translate emerging insights into timely client recommendations.
Establish campaign objectives and performance measures, using data and audience insights to evaluate results and optimize strategies.
Identify opportunities to expand client relationships and contribute to renewals, proposals, and new business efforts.
What You Bring
5-7 years of experience in healthcare communications, marketing, or strategy, preferably within an agency, consulting firm, or other client-service environment.
Experience leading integrated communications strategies across earned, owned, shared, and paid channels.
A track record of managing healthcare client relationships, advising senior stakeholders, and translating complex information into clear, actionable recommendations.
Strong writing, editing, presentation, and facilitation skills, with experience developing communications plans, message platforms, executive materials, and client-facing presentations.
Demonstrated ability to lead cross-functional teams, manage multiple scopes and priorities, and coach junior team members.
Experience using campaign data, performance metrics, and market insights to evaluate results and guide strategy; intermediate Excel skills are preferred.
Knowledge of managed care, healthcare reimbursement, regulatory developments, and payer-provider relationships is preferred; experience with Cision or Meltwater is a plus.
Perks and Benefits
Competitive Salary
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long-Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Paid Parental Leave
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
