Walmart

Manager, Strategic Account Management

Walmart$104K — $202K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, IT, business, marketing, sales, healthcare, or related area plus 2 years of relevant experience; or 4 years of experience in business management, marketing and sales, healthcare, or omni-channel merchandising.
  • Experience leading cross-functional teams is preferred.
  • Master's degree in business, marketing, sales, healthcare, or related area is preferred.
  • Proven ability to develop and present sales proposals and presentations effectively.
  • Strong understanding of product features and solutions relevant to the market.

Responsibilities

  • Coordinate job-related activities and maintain stakeholder relationships to align with business needs.
  • Supervise and mentor associates, providing development opportunities and fostering a culture of belonging.
  • Ensure compliance with company policies and promote the company’s mission and values.
  • Develop business cases and interpret business metrics to guide stakeholders in decision-making.
  • Engage with customers to gather insights and leverage product value propositions.
  • Drive customer onboarding processes and enhance customer experiences.
  • Assist in sales forecasting and strategic account planning using relevant business data.

Benefits

  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits such as 401(k), stock purchase plan, and company-paid life insurance.
  • Paid time off, including parental leave, family care leave, and bereavement leave.
  • Access to the Live Better U education benefit program for tuition and educational expenses.
  • Short-term and long-term disability coverage and company discounts.
Full Job Description
Position Summary...

What you'll do...
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Applied Business AcumenRequires knowledge ofIndustry and environmental factors for example market fluctuations changes in regulatory policies or politics emerging technology cultural practices Common business vernacular Business practices across the industry and areaspecific domains and related practices for example eCommerce commerce platforms Relevant business metrics data models analytics and reports that assist in decision makingTo provide recommendations to business stakeholders to solve complex business issues Develops business cases for projects with a projected return on investment or cost savings Translates business requirements into projects activities and tasks in alignment with the overall business strategy Serves as an interpreter and conduit to connect business needs with tangible solutions and results Recommends new processes and ways of working Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customerssellersProduct ExpertiseRequires knowledge ofSuite of products services and solutions offered by an assigned business area Features of various products services and solutions and their value propositions Product assortment managementTo effectively engage with customerssellers to gain and leverage insights on their businesscategory Demonstrates an understanding of productsolution features for complex to highly complex areas of customerseller business and assists in sales for products Leads sales activities for simple and moderately complex products available across homogenous markets and specific customerseller segments by articulating productsolution features and value propositions Understands customerseller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders Provides guidance to team members on product featurerelated communications and best practices with respect to highlighting product benefits and value propositions Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirementsRelationship ManagementRequires knowledge ofStakeholder identification and mapping Stakeholder analysis Stakeholder communication Stakeholder engagement techniques Stakeholder management effectiveness tools and methods Specialized business vernacular markets to deliver customer and business value Styles and best practices to accommodate cultural differencesTo build maintain and enhance effective internal and external partnerships through professionally accepted and ethical outcomes Influences outcomes and assists in communicating shared goals with groups and parties by linking interests Identifies and addresses additional partner needs and educate partners on value creation Recognizes and adapts to differences in backgrounds cultures languages and work styles when working with others Communicates with team members to solve shared problems cooperatively Consults regularly with leaders of business units to advise on business strategy decisionsSales Proposals and PresentationsRequires knowledge ofSales presentation tools and techniques Sales lifecycles and related processesTo lead discussions on customerseller types and effective sales proposals and presentations for each Develops sales proposal and presentation processes for complex sales pitches Evaluates best practices of sales proposals and presentations within the industry Trains team members on developing multiple and varied formal written proposals Collaborates with other sales professionals to enhance organizational proposal and presentation strategies Reviews approves and provides guidance on sales presentations created by teams for simple to moderately complex sales pitchesClient OnboardingRequires knowledge ofExisting systems used by customerssellers Methodologies for customer onboarding System integration understandingTo drive onboarding efforts for large and complex customerssellers Provides guidance on reviews and approves onboardingrelated operating processes performed by team members Identifies gaps in onboarding processes and defines ways to improve customerseller experiences by setting up appropriate guardrails Recommends best practices and modifications for simple and moderately complex onboarding processes Manages moderately complex escalations from customerssellers on onboardingrelated issues Highlights complex issues to relevant stakeholders and drives resolutions for improved customerseller experiencesStrategic Account Planning and ForecastingRequires knowledge ofAccount planning tools and techniques Organizational data sources Customer retention metrics Revenue forecast techniques Sales forecasting tools and processes Information sources Estimation techniques and tools Industry trendsTo use available tools to research the buying history and preferences of existing customerssellers Assists in analyzing considerations for the selection of products or services for crossupselling Assists team members with relevant customerseller information for example NPS renewal rates to prepare sales plans Assists in estimating sales trends in the market Assists in building joint business plans with customerssellers and understands the metrics needed for plan preparation Uses key factors measurements and variables used in forecasting to assist in creating sales forecasts Participates in the preparation of shortterm forecasts for a specific product Locates useful information and sources of input used in weekly monthly and quarterly forecastsNegotiation ExcellenceRequires knowledge ofNegotiation techniques Stakeholder management techniques Communication best practicesTo develop and present factual rational and compelling arguments while anticipating roadblocks and objections Uses active listening and probing techniques to surface problems issues and interests Works to achieve winwin in negotiations rather than winlose approaches Ensures negotiations adhere to company and regulatory processes values and policies Seeks guidance on and escalates complex legal andor regulatory issues Understands and articulates company positions and comprehendsaddresses other parties strengthsweaknesses through active listening techniques

Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members
Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments
Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values
Act with Integrity Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent
Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers
Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy
Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks
Strive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00

San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock








Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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