United Air Lines, Inc

Manager - Station Operations Center

United Air Lines, Inc • $100K — $120K *
Newark, NJ 07104In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • In-depth knowledge of operations, management, logistics, and technology
  • Exceptional interpersonal skills
  • Strong verbal and written communication skills
  • Proactive and self-directed management style
  • Superior problem-solving skills
  • Influential leader among peers
  • Bachelor's degree or related airline operational experience
  • Proven track record of strategic planning and continuous improvement
  • Demonstrated leadership ability in a fast-paced environment
  • Must be authorized to work in the US without sponsorship

Responsibilities

  • Lead daily operations for the station operations center
  • Coordinate flight planning activities with various stakeholders
  • Analyze and communicate operational performance metrics
  • Partner with NOC to address system and local safety issues
  • Resolve operational critical issues across departments and escalate as needed
  • Manage strategic planning for IRROPs and communicate effectively
  • Oversee staffing for Operations Control Managers and Supervisors
  • Provide leadership and guidance to the SOC team

Benefits

  • Dynamic work environment with leadership development opportunities
  • Collaboration with diverse teams across multiple organizations
  • High level of visibility to senior leadership
  • Opportunity to influence operational improvements
  • Potential for professional growth within the airline industry
Full Job Description
Description

The Manager - Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.

  • Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations. This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
  • Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives. This includes future growth and expansion planning
  • Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives
  • Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
  • Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership
  • Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
  • Manage staffing for Operations Control Managers and Supervisors
  • Provide performance leadership and guidance to the SOC team and Hub organization


Qualifications

What's needed to succeed (Minimum Qualifications):

  • In-depth knowledge of operations, management, logistics and technology
  • Exceptional interpersonal skills
  • Excellent verbal and written communication and presentation skills
  • Proactive and self-directed management style
  • Superior problem-solving skills
  • Be an influencer among your peers and other leaders across the organization
  • Bachelor's degree and/or related field experience in an airline operational environment
  • Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Demonstrated leadership ability and desire to work independently in a fast-paced environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualifications
  • Reliable, punctual attendance is an essential function of the position


What will help you propel from the pack (Preferred Qualifications):

  • Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
  • Knowledge of FAA and ATC practices and procedures
  • Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

About United Air Lines, Inc

United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
Learn more about United Air Lines, Inc
Size
87,400 employees
Market Cap
$12.4 billion
Industry
Aerospace & Defense
Net Income
-$7 billion
Founded
1926
5 Year Trend
-7.6%
Revenue
$15.3 billion
NASDAQ
UAL
* Ladders Estimates

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