Manager, Specialty Programs

Shoppers Drug Mart / Pharmaprix

$100K — $132K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in account management or patient support program management in the pharmaceutical sector
  • Demonstrated leadership skills
  • Strong organizational and time management abilities
  • Critical thinking and business acumen with excellent decision-making
  • Effective communication skills across various organizational levels
  • Proficient in MS Project and Visio
  • Experience in client-facing roles
  • University degree or equivalent industry experience

Responsibilities

  • Support program deliverables, ensuring timely completion within scope
  • Ensure that program objectives are met effectively
  • Manage communication with clients in collaboration with senior management
  • Ensure accurate monthly billing and reporting
  • Aid in resolving program escalations
  • Identify program risks and formulate mitigation strategies with senior management
  • Promote teamwork and stakeholder engagement for effective issue resolution
  • Report Adverse Events (AE) and Product Technical Complaints (PTC) promptly as per policies

Benefits

  • Purchase discount program
  • Online learning through Academy
  • Experience unique to the retail industry
  • Work for an award-winning national brand
  • Opportunities to take ownership and contribute to community care
Full Job Description
Location:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Program Manager

The Program Manager will lead the organization and execution of both internal and external program deliverables including various project initiatives. Leadership of client projects will be in partnership with Program Management leaders.

What you will do:

  • Support program deliverables including special initiatives on time and within scope
  • Ensure program objectives are met
  • In partnership with the senior management, manage communication with clients
  • Responsible for accurate monthly billings and reports
  • Support the resolution of program escalations
  • Identify program risks and communicate appropriately with senior management to develop mitigation plan
  • Promote a cross functional team approach so that issues can be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.


What you will need:

  • 3+ years' account management and/or patient support program management or management experience and/or previous pharmaceutical brand management experience or equivalent
  • Demonstrated leadership
  • Outstanding organizational and time management skills
  • Critical thinking, business acumen, communication, presentation, and decision-making skills
  • Ability to effectively communicate across multiple levels of the organization
  • Computer skills, including MS Project and Visio
  • Client-facing experience
  • University degree or equivalent industry-related experience


Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:
Regular

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l'embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste nouvellement créé. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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