Waystar

Manager Solution Adoption

Waystar • $90K — $120K *
Lehi, UT 84043In-Person
Healthcare
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 4+ years in Healthcare IT management focusing on patient collections and billing
  • Demonstrated leadership and issue resolution skills
  • Strong problem-solving and process orientation
  • Experience in remote software implementations
  • Knowledge of HIPAA regulations
  • Familiarity with healthcare terminology and practice management systems
  • Bachelor's degree or related experience in Healthcare or IT

Responsibilities

  • Build and lead a high-performing team to deliver predictable project outcomes
  • Develop individual consultants to meet growth objectives
  • Ensure client project success criteria are met
  • Conduct weekly team meetings to drive engagement and performance
  • Address team emergencies and manage client escalations
  • Monitor client satisfaction proactively to maintain high standards
  • Motivate the team and maintain morale throughout the process
  • Oversee all aspects of the solution adoption process and project coordination
  • Identify and implement process improvement opportunities
  • Create training programs for onboarding and skills enhancement

Benefits

  • Customizable benefits package with multiple medical plan options
  • Generous paid time off starting at 3 weeks + 13 holidays
  • Paid parental leave for both maternity and paternity
  • Education assistance and free LinkedIn Learning access
  • Mental health and family planning support, including adoption assistance
  • 401(K) with company match
  • Pet insurance available
  • Participation in employee resource groups
Full Job Description
ABOUT THIS POSITION

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

WHAT YOU'LL DO

  • Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast


  • Develop a bench of individual performers to support our growth plans


  • Understand and support the client project success criteria and metrics


  • Conduct weekly team meetings


  • Attend to team's emergency requests or client escalations when necessary


  • Proactively monitor clients to keep satisfaction at a high level


  • Act as a motivator to keep the morale up among team members


  • Oversee and manage all aspects of the solution adoption process


  • Coordinate Waystar project team resources and deliverables


  • Proactively identify and execute on opportunities for process improvements


  • Develop training programs to onboard new consultants and expand the skills of the existing consultants


  • Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients


  • Partner with Sales team to ensure smooth hand off from contract close to project kick off


  • Other duties as assigned


WHAT YOU'LL NEED

  • 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing.


  • Proven leadership and issue resolution abilities


  • Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality


  • Remote software implementations and project management


  • HIPAA regulation knowledge


  • Healthcare and medical billing terminology


  • Experience with Healthcare Practice Management Systems


  • Proficient with Microsoft Office Suite


  • Good written and oral communication skills; team player
  • Bachelor's degree or equivalent work experience in Healthcare, CIS, CS or MIS


WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups


About Waystar

Waystar is a healthcare technology company that simplifies and unifies the revenue cycle with innovative technology that allows clients to collect more with less cost and less stress. The company's cloud-based platform streamlines workflows, improves financials and reduces administrative waste for healthcare providers. Waystar's technology automates the entire revenue cycle, from patient access to reimbursement, for more than 450,000 healthcare providers across the United States. The company was formed in 2017 through the merger of Navicure and ZirMed.
Learn more about Waystar
Size
2,000 employees
Industry
Healthcare
Founded
2000
* Ladders Estimates

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