Job DescriptionQuality & Technical Leadership - Lead end-to-end quality strategy across Desktop Applications, Mobile (iOS/Android), APIs, and Hardware-connected software.
- Own release readiness, quality risk assessment, and go/no-go decisions.
- Define clear expectations for feature, API, and system qualification standards.
- Remain hands-on when needed by reviewing test strategies, test plans, automation results, and complex defect investigations.
- Execute and analyze automation test suites.
- Debug and triage complex issues across frontend, backend, APIs, and system integrations.
AI-Enabled QA Leadership - Use AI tools in day-to-day QA activities to improve efficiency and coverage, including:
- Change log and release notes validation
- Fix analysis to verify defect resolutions and prevent regressions
- Identifying impacted areas across frontend, backend, APIs, and hardware-integrated workflows
- Test case generation and optimization
- Risk analysis and test prioritization
- Log analysis and defect investigation
- Guide teams on effective use of AI while maintaining strong engineering and testing judgment.
- Help adopt AI-assisted practices to improve QA quality, consistency, and team maturity.
People & Team Leadership - Manage and mentor QA engineers and QA leads, providing technical guidance, performance feedback, and career growth support.
- Coach engineers on test strategy, risk-based testing, automation thinking, and quality ownership.
- Balance delivery execution with long-term team development and scalability.
- Build strong team capability through coaching, standards, and best practices.
- Help scale QA by improving execution consistency, predictability, and maturity.
Cross-Functional & Stakeholder Leadership- Partner closely with Product Management and Engineering to ensure requirements are testable, measurable, and aligned to customer impact.
- Represent QA in cross-functional forums, release discussions, and leadership reviews.
- Communicate quality status, risks, dependencies, and trade-offs clearly to stakeholders and executive leadership.
- Present data-driven quality metrics and insights to support decision-making.
Process & Continuous Improvement - Continuously improve QA processes, workflows, and best practices across teams.
- Contribute to defining and evolving quality metrics, dashboards, and operational reporting.
- Drive improvements in test efficiency, automation effectiveness, reliability, and release predictability.
Qualifications- 12+ years of experience in Software QA / Quality Engineering.
- Proven experience as a technical QA lead and people manager.
- Strong experience testing Web, Mobile, and API-based applications.
- Hands-on expertise in test planning, regression testing, and release qualification.
- Experience executing and analyzing automation frameworks.
- Working knowledge of AI-assisted QA tools and practices.
- Deep understanding of QA methodologies and the SDLC.
- Strong communication skills, including presenting to senior and executive stakeholders.
- Ability to balance technical leadership with people leadership.
- Bachelor's degree in Engineering or equivalent practical experience.
Nice to Have - Experience testing software that interacts with hardware.
- Experience qualifying consumer electronics products.
- Experience leading QA across multiple teams or product areas.
- Experience defining quality metrics, dashboards, or large-scale reporting.
Additional InformationWe've Got You CoveredAt Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You'll also receive exclusive employee discounts-and best of all, you'll be surrounded by some of the most talented, creative, and curious minds out there.
A Quick Note Before You Apply...Cricut is in an exciting chapter of transformation. We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person-but it's not for everyone.
We're looking for A-players-people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on.
Here's what makes someone a great fit for this role (and for this moment at Cricut):- You move with urgency. You don't wait for perfect clarity to act-you start, learn, and adjust.
- You set high standards. You take ownership, deliver quality, and hold yourself accountable.
- You stay focused when things move fast. You prioritize what matters most and tune out the noise.
- You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
- You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact-because technology and creativity go hand-in-hand here.
One More Thing (It's a Big One)This role is in-office at least 4-5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you're energized by working alongside smart, kind, creative people-and love those hallway conversations that spark the next great idea-you'll feel right at home.
If you're looking for a fully remote role, this may not be the right fit. But if you're excited by challenge, purpose, and building something better-let's make something amazing together.
Relocation Statement:• This position is eligible for relocation assistance.
What to Do Next: Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways - include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.
