The Manager of Software Development Engineering manages the provision of all Software Development services and support that Clario clients require to use Clario's products in the conduct of their clinical trials. This includes pre-sales and post-sales delivery of projects and responsibility for ensuring that our users are satisfied with their experience using Clario's products from a Software Development perspective.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Participates in decision making of the development life cycle of clinical trial study data collection applications
- Contributes to the development of PDS templates & improvements and to planning and deployment scheduling process
- Manages development of complex customized implementations for specific clients through collaboration with cross-functional team members or own specialized skill set
- Works with Product Development to review the requirements and design specifications of new products or product features. Helps establish the architectural direction of the company ensuring that it takes into account the needs of the customers and services organizations
- Oversees operational readiness tasks: Pilot projects, internal validation support, experimental development, Kaizen
- Understands and embraces the regulatory requirements of the business. Maintains, develops, reviews, and approves appropriate SOPs & SWIs for Project development functions. Ensures that appropriate training is done for SOPs & SWIs. Holds direct reports accountable for acting in accordance with departmental SOPs and SWIs
- Understands and contributes towards the improvement of Project development delivery metric goals for productivity, cost, delivery and quality
- Communicates timelines, scope and technical concerns to internal partners. Communicates technical decisions through presentation, tech talks, and the wiki
- Communicates effectively across functions; is able to work well with Designer, Quality, Translations, and PM as necessary
- Identifies and proposes strategies around technical problems affecting their team, communicates standards and gets buy-in on solutions
- Leads the conversations internally about the direction of the major areas of technology, drives wide-team consensus to the adoption of this direction, and uses this direction to inspire engineers
- Acts as a negotiator: must be able to reach appropriate resolution on study team issues with timelines, schedules, technical changes, etc.
- Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
- Helps identify and implement the establishment of tools, new process or enhancements which could increase the efficiency of delivering projects and services
- Influences or promotes architecture, design and technology standards for products
- Is persistent in the face of project roadblocks; dispatches them efficiently, pulling in others as necessary. Requires minimal direction/oversight
- Is focused on and responsible for the team's productivity and collective impact
- Provides leadership to employees, addressing wide impact technical issues, resource, and personnel issues.
- Is responsible for the career development of others, understanding their career goals and aligning their work and experience to achieve their goals & meet the company's needs
- Develops and facilitates training sessions both within and across other departments to ensure understanding of study development challenges and the can and cannot. Oversees new employee onboarding and provides support as needed
- Empowers employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback
- Listens and guides debates to help reach a consensus; once a decision is made, clearly communicates and backs that decision
- Adheres to relevant Clario Standard Operating Procedures
OTHER DUTIES AND RESPONSIBILITIES:- Is able to reflect on and improve skills through appropriate professional development and self development
- May perform the role of Solutions Delivery Lead of a cross functional team within Solutions Delivery made up of 12-15 employees working on assigned studies. Coordinates the solutions development process among team members ensuring that customer commitments, timelines and quality standards are met
- Competently prioritizes tasks and manages own workload to meet deadlines with minimal supervision
- Supports team members by offering help on projects and/or with technical questions
QUALIFICATIONS AND SKILLS NEEDED:Education:- Bachelor's in Computer Sciences, or a related degree, or equivalent experience
Experience:- Minimum of 7+ years of experience in software development
- Experience managing people
- Experience developing software in a regulated environment (ISO 9001, FDA 21 CFR Part 11)
- Able to prioritize multiple projects and work in a fast paced environment with short timelines
Desirable Skills and Experience:- Working experience and knowledge in writing SQL
- Experience developing software for clinical trials or the pharmaceutical industry
- ASP.Net, C#, Java, iOS , Cordova/Xamarin, C, C++, Android
- Web application development experience
- Experience in IDE, Repository, Issue tracking systems (Visual Studio, Eclipse, GitLab, TFS, JIRA.
- Experience in SW development methodologies; Agile SCRUM, Waterfall, Kanban
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract. The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.
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