Purpose:
As a Manager, Software Development at PayByPhone, your primary focus is leading and supporting your team of creators to deliver a world-class experience based on our PayByPhone platform. You won't be primarily hands-on and writing code - instead, you'll bring your technical background and desire to understand the technical aspects of the product to help remove any blockers and continue to grow and scale your team. You'll be an excellent recruiter, a highly skilled communicator, a great issue resolver, and an organizer of your people.
Responsibilities:
- Plan, release, and schedule development, working closely with Product Management to determine scope and ensure that features meet requirements
- Provide estimates and initial assessment for proposed development tasks
- Track and report progress of the project against key milestones and keep feature stakeholders updated ensuring on-time and high-quality delivery of the project
- Coordinate cross functionally across various teams/organizations both internal and external driving product development efforts
- Manage (delegate where appropriate) the team's backlog, triaging new tickets including defects, ensuring the quality of requirements and acceptance criteria meets company guidelines
- Serve as the team's Scrum Master (delegate where appropriate), breaking down roadblocks as well as managing communications with stakeholders and dependent teams
- Be accountable for outcome of all technical design and architecture discussions within the team. Balance team/service needs with the development of the platform as a whole and time-critical business needs
- Be accountable for ensuring the team's software and technology adheres to development and operational and budget guidelines
- Own, operate, and maintain your team's services and institute/maintain a rotating on-call incident escalation and response process
- Create a culture of continuous improvement
- Source, interview, and close technology candidates.
- Update and improve the software development onboarding process and documentation.
- Create a continuous performance culture to establish growth and development of team members by holding regular 1-on-1s, conducting performance & development reviews, setting objectives, and providing valuable feedback to team members
- Enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters growth
- Keep up-to-date with the latest trends and technologies in the space in order to ensure that best practices for quality software development and testing methodologies are followed
- You must maintain a personal data plan to fulfill your responsibilities for on-call support.
Required Qualifications
Essential Knowledge, Skills, and Experience
Demonstrated experience / projects
- Involved in the inception, design, development, and operation of a SaaS service or significant subcomponent
- Can quickly become productive in an unfamiliar platform, given appropriate historical guidance
Technical / Hard Skills
- Experience as a software development manager or a software team leader in an Agile development environment.
- Experience working in a global SaaS organization including understanding of the architectural concepts
- Experience working with a team on legacy code and improving it in-place or with a greenfield replacement
- Past experience as a developer
- Able to capture requirements and write high quality acceptance criteria
- A deep understanding of a production environment for a team's applications, technology and their collaborators
- Service-level design and documentation
People Management experience (if applicable)
- Experience leading a team of creators who focus on building core technology features
- Working with cross-functional teams to deliver complex features
- Excellent people management skills including experience of appraisals, objective setting and the ability to work with Talent Acquisition to hire and grow a talented team of engineers
Years of Experience
- 7+ or more years of industry experience
Education (post-secondary, certification, etc.)
- Relevant industry experience and/or a degree in Computer Science/Equivalent
