Otis Worldwide Corporation

Manager, Service Ops

Otis Worldwide Corporation$80K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma required; BA/BS degree preferred or equivalent experience.
  • Required experience leading a team of technicians.
  • Experience in the elevator industry is a plus, but not mandatory.
  • Excellent communication and leadership abilities.
  • Strong computer skills with a business-minded approach to customer service.
  • Must have a valid driver's license for travel within the territory.
  • Authorization to work in the U.S. without sponsorship required.

Responsibilities

  • Ensure field employee safety and maintain service quality within the territory.
  • Plan and manage service activities to align with customer and company standards.
  • Allocate resources efficiently, including manpower and materials.
  • Conduct training sessions for field staff to enhance performance.
  • Streamline operations by managing route schedules and callbacks effectively.
  • Provide technical support to field staff as needed.
  • Authorize repair orders and oversee their completion.
  • Drive change initiatives for improved efficiency and better communication.

Benefits

  • 401(k) plan with company match and automatic contributions for immediate financial security.
  • Comprehensive medical, dental, and vision coverage for employees and dependents from day one.
  • Three weeks of paid vacation plus paid company holidays each year.
  • Paid sick leave and wellness programs to enhance employee well-being.
  • Life insurance and disability coverage for employee protection.
  • Voluntary benefits for legal, pet, home, and auto insurance options.
  • Generous parental leave and adoption assistance for expanding families.
  • Tuition reimbursement program to support educational pursuits.
  • Recognition programs for service anniversaries and performance bonuses.
Full Job Description
Date Posted:
2026-08-07
Country:
United States of America
Location:
OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA

On a typical day you will:
  • Ensure field employee safety and quality of service in your territory
  • Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
  • Ensure effective and efficient allocation of available resources such as manpower and materials
  • Conduct field education training with field workforce
  • Improve efficiencies, managing route schedules and callback rates
  • Understand how to provide technical support to field staff, either self-provided or redirected to other experts
  • Authorize repair orders and tracking completion
  • Lead change toward better efficiency and communication


What you will need to be successful:
  • High school education required; BA/BS degree preferred or equivalent relevant work experience
  • Experience working with a team of technicians is required
  • Leadership experience is required
  • Elevator industry experience is desired, but not required
  • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, business acumen and a passion for customer service
  • Travel is required within your territory, driver's license as required for your territory


Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What's In it For Me / Benefits
  • We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
  • Enjoy three weeks of paid vacation, along with paid company holidays
  • We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
  • Life insurance and disability coverage to protect you and your family.
  • Voluntary benefits, including options for legal, pet, home, and auto insurance.
  • We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
  • Pursue your educational goals with our tuition reimbursement program.
  • Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.


We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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