SummaryAs a
Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our missionOutstanding service delivery is one of Gainwell's great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships
- Create more satisfied clients by identifying service improvements
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products
What we're looking for- Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
- Working understanding of healthcare technology industry and products
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
- Skilled in managing projects, financial budgets, and forecasting
- Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery
What you should expect in this role- Opportunities to travel through your work (0-10%)
This posting will accept applications until June 6, 2026.
The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
