The Service Manager overseas field and depot service, customer and distributor support, and the overall operational performance of analytical instruments the company produces. This role involves managing a team of service engineers or technicians, coordinating with vendors and internal departments, ensuring regulatory compliance, and driving continuous improvement in service delivery and equipment uptime. A willingness to take on new responsibilities and travel are essential. This position is a full time position at our office located at 1405 Arrow Point Drive, Suite 1301 Cedar Park, TX 78613. Work hours are Monday thru Friday 8:00 AM - 5:00 PM with a one hour lunch break.
DUTIES
- Lead and manage service staff
- Oversee installation, calibration, troubleshooting, and repair
- Develop and implement preventive maintenance programs and service procedures.
- Perform electronic set up, test, calibration, and troubleshooting of sold systems
- In-House and field service (Domestic & International)
- Maintain schedules to ensure timely service and minimal equipment downtime
- Ensure high levels of customer satisfaction and timely resolution of service issues
- Monitor and reconcile service inventory location
- Ensure accurate service documentation and reporting in line with company and regulatory standards
- Quote spares, service and service contracts
- Customer and distributor support, written and verbal
- Other duties as assigned
QUALIFICATIONS
- Degree in Electronics or similar discipline, equivalent experience will be considered
- +5 years XRF service experience, combination of field and management preferred
- Strong technical background
- Field and in-house customer support experience required
- Good documentation and follow-up skills
- Ability to work independently, openly communicate with colleagues, and manage staff
- Ability to learn to new products and software platforms as needed
- Willingness to travel up to 50% of the time
- Excellent communication, problem-solving, and organizational skills.
- Windows Office experience required
- Ability to work overtime as required
- Ability to lift 50 lbs
