What Drives SuccessThe person in this position manages and supports the service account coordinator and representatives by ensuring proper customer support and services are being provided to both internal and external customers.
Duties include, but are not limited to:
- Oversee department goals and objectives to ensure they are met.
- Work closely with Sales to implement and onboard new business according to internal process and practices.
- Continuously finds ways to be "best in class" in the industry by enhancing processes and services.
- Manage and maintain department budget, personnel and day-to-day practices.
- Assist with escalated customer issues.
- Provide support to lower-level staff on non-standard case issues.
- Work closely with account representatives to support customer needs and requests.
What We Are Looking For- Bachelor's degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
- Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
- Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
- Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
- Excellent communication, leadership, and problem-solving skills.
- Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
- OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.
Key Competencies:- Customer-focused with strong relationship-building skills.
- Strategic thinker with operational and financial discipline.
- Strong leadership and team development capabilities.
- Excellent planning, organization, and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced, service-driven environment.
What We OfferCompensation:This is a salaried exempt role. The salary range for this role and market is between $90,000 - $110,000 annually. Factors that may affect the starting salary include geography/market and the individual's tenure, performance, skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.
