What You'll DoThe Manager, SBA Post Close is responsible for leading and managing all post-closing functions for SBA loans, ensuring accuracy, compliance, and timely completion of all post-closing requirements. This role oversees staff, manages documentation and collateral perfection processes, ensures adherence to SBA SOPs and regulatory requirements, and drives operational efficiency. The Manager plays a critical role in risk mitigation, audit readiness, and staff development within the SBA Post Close function.
This opportunity is open to flexible work options including a remote set up.
Core Contributions- Leadership & People Management
- Supervise and support SBA Post Close Specialists and department personnel across all functional areas.
- Conduct performance evaluations, including annual reviews, coaching, and disciplinary actions as needed.
- Recruit, train, and mentor new and existing staff to ensure a highly skilled and cross-trained team.
- Manage daily workflow, delegate assignments, and develop staff schedules to maintain operational efficiency.
- Provide leadership coverage during staffing shortages or high-volume periods.
- Post-Closing Operations
- Perform and oversee comprehensive boarding package reviews for all closed and funded SBA loans.
- Provide final review and approval of loan files to ensure accuracy and completeness.
- Manage tickler systems to track and ensure timely receipt of post-closing items (e.g., UCC filings, title policies, insurance, licenses).
- Oversee collection and validation of required post-closing documentation.
- Ensure all loan files are complete, accurate, and maintained in audit-ready condition.
- Collateral & Documentation Management
- Oversee processes related to lien filings, title transfers, and collateral perfection for pledged assets (including vehicles).
- Work closely with SBA Loan Processors to obtain required documentation for lien additions, title transfers, and cost collections.
- Manage third-party vendor platforms for titling and related services.
- Maintain strong knowledge of SBA documentation requirements, including final title policies, UCC filings/amendments, and recordable instruments.
- Compliance & Risk Management
- Ensure compliance with SBA Standard Operating Procedures (SOPs), USDA regulations, and all applicable federal and state laws, including BSA and AML requirements.
- Monitor adherence to internal credit union policies and procedures.
- Maintain secure handling of sensitive loan documentation, collateral, and member information.
- Complete required compliance training and ensure team adherence to regulatory requirements.
- Customer Service & Issue Resolution
- Promote and model a high standard of customer service across the department.
- Conduct regular team meetings to review pipeline status, tickler tracking, and operational priorities.
- Resolve complex issues related to post-closing documentation, collateral, and loan servicing.
- Serve as escalation point for internal teams, borrowers, and external partners.
- Process Improvement & Department Oversight
- Ensure proper organization of departmental processes and efficient allocation of resources.
- Identify and implement process improvements to enhance operational efficiency and accuracy.
- Develop and maintain departmental procedures, checklists, and documentation templates.
- Support withdrawn or declined loan processes in coordination with SBA Loan Processors.
- Reporting & Project Management
- Track and manage collection of business licenses and post-closing data to support loan sales and reporting.
- Prepare reports and provide data analysis for senior management, audit, and regulatory review.
- Lead or support special projects and departmental initiatives as assigned.
- Participate in internal committees and cross-functional initiatives
- System & Technology
- Utilize and support systems used for post-closing tracking and loan data management.
- Assist staff in resolving system-related inquiries and provide guidance on best practices.
- Ensure accurate data entry and tracking within all relevant platforms.
- Communication & Collaboration
- Coordinate with internal departments and external parties to ensure timely completion of post-closing requirements.
- Communicate effectively with management, staff, borrowers, and third-party vendors.
- Provide updates on loan file status, outstanding items, and departmental performance.
- General Responsibilities
- Perform account research, process transactions, and resolve discrepancies within authority.
- Answer calls and respond to inquiries, directing requests appropriately.
- Maintain current knowledge of SBA SOPs, industry regulations, and best practices through ongoing education.
- Adhere to all corporate policies, procedures, and regulatory requirements.
- Perform additional duties as assigned by the Vice President, SBA Operations.
Assets You Will Bring- Associate's degree in finance, business administration, or related field required or equivalent work experience.
- 7+ years of experience with SBA or related area.
- 3+ years of supervisory experience
- Advanced knowledge of SBA processing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures.
- Excellent organizational and time management skills - ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written and interpersonal communication skills with the ability to carry out instructions.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy.
The estimated salary for this role is $106,391.00 to $127,669.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)
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