What You'll DoThe Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert and control owner for deposit operations reconciliations, exception governance, and quality assurance. This role leads end-to-end oversight of high-risk reconciliation and proof processes, ensuring timely GL integrity, accurate transaction posting, and audit-ready documentation in alignment with regulatory requirements and internal control standards. The position provides escalation leadership, influences cross-functional stakeholders, and drives root-cause remediation and continuous improvement initiatives that strengthen the control environment and reduce operational risk
This opportunity is open to flexible work options including a remote set up.
Core Contributions- Lead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control compliance.
- Direct investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAs.
- Oversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvals.
- Own quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closure.
- Establish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating procedures.
- Prepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control execution.
- Lead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadership.
- Serve as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closure.
- Partner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixes.
- Own and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectations.
- Lead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectiveness.
Assets You Will Bring- Associate's or Bachelor's Degree required. Field of study in accounting, finance, or a related field preferred.
- 7+ years of experience in banking operations, deposit operations, or account reconciliation.
- Strong understanding of reconciliation processes, general ledger balancing, and exception handling.
- Familiarity with transaction processing, inclearing & returns, and adjustments preferred.
- Experience with core banking systems and reconciliation tools.
- Proficient in Microsoft Excel or similar tools for data analysis and reporting.
The estimated salary for this role is $74,721.00 to $89,666.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)
#LI-Remote
What Sets Us Apart?In addition to our comprehensive benefits, we invest in employee connection and well-being through:
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive "Water Cooler Chats"
- Clubs, sports, and social events
- Food truck days
....and more!
