Position Summary

As a member of the IT Management Team, you are responsible for the management, development, and strategic leadership of your team. This includes overseeing performance, managing deliverables, and ensuring the development and execution of the team's strategic vision and plan. Your leadership must ensure that all team actions are fully aligned with the larger goals of the company and the IT Division.

The SAP Governance & Compliance Manager is a senior IT leadership role responsible for managing and evolving Costco's SAP GRC, SAP Compliance, and SAP Change Control capabilities across both US and EU landscapes. This highly visible position sits at the intersection of IT governance, regulatory compliance, and enterprise security, partnering closely with business stakeholders, IT leadership, and EU counterparts to ensure all SAP ITGC controls are operating effectively and that compliance obligations are met at scale.

As a member of the IT Management Team, you will lead a dedicated team, oversee strategic program deliverables, and serve as a key voice in shaping the future-state of SAP risk and governance across Costco's global operations. You will champion innovation, drive automation, and foster a culture of trust, open communication, and continuous improvement.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties/Essential Functions

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• MANAGING PERFORMANCE: Coaches and mentors' employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill, and ability.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Identifies and champions innovative technology solutions, including automation and predictive analytics, to enhance Crossdock and Return Depot efficiency.
• Maintains business relationships with all levels of Crossdock & Return Depots management, technical teams, and associated vendors.
• Maintains current knowledge of managing large scale, complex projects concurrently, including developing strategies with cross-functional teams across a wide variety of disciplines.
• Maintains budgeting and portfolio finances.
• Travels occasionally based on business needs.
• This is a full-time management/leadership position (45+ hours per week)
• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery.

• Computer, phone, printer, copier, fax.

Non-Essential Functions

• Assists in other areas of the department as necessary
• Assists in other areas of the company as necessary

Ability to operate vehicles, equipment or machinery.

• Same as Essential Functions

Experience, Skills, Education & Licenses/Certifications
Required:

• 5+ years of experience with SAP Governance, Risk & Compliance (GRC)
• 5+ years of experience with SAP Change Management and transport governance
• 3+ years in IT operations, application management, or business team leadership
• 3+ years in business relationship management, including executive-level stakeholders
• Demonstrated knowledge of information security frameworks, ITGC controls, and compliance methodologies
• Proven ability to lead teams and manage large-scale, concurrent SAP programs
• Strong communication skills across technical, business, and senior leadership audiences

Recommended:

• Experience with SAP GRC, S/4HANA and SAP Security
• Background in global SAP rollouts, including EU or multi-region programs
• Familiarity with defining, reporting, and remediating compliance metrics and risks
• Experience developing long-term strategic plans and driving team goal achievement
• Ability to operate as a self-starter under limited supervision
• Proficiency in Google Workspace (Sheets, Docs, Slides, Gmail)
• One year or more of tenure in current role (for internal candidates)

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents
• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: - $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.