Yamaha

Manager, Sales Support

Yamaha • $80K — $98K *
Buena Park, CA 90620In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in order management within a B2B environment
  • Proficiency with ERP and CRM systems
  • Demonstrated success in a matrixed organizational structure
  • Experience in managing budgets and expenses
  • Strong people management skills

Responsibilities

  • Manage team operations focused on inventory, order entry, and dealer support
  • Oversee case management workflow to streamline order processing
  • Collaborate with various YCA stakeholders to resolve dealer inquiries
  • Ensure systems and documentation are compliant with JSOX standards
  • Work with suppliers to align availability with dealer needs
  • Identify and implement best practices collaboratively with partners
  • Facilitate discussions on managing excess and obsolete inventory

Benefits

  • Comprehensive medical, vision, dental, and life insurance
  • 401k with match and automatic contributions
  • Performance-based bonus program
  • Robust employee wellness programs, including free music lessons
  • Generous wellness reimbursement program
  • Discounted hotel, travel, and entertainment offerings
  • Casual dress policy
  • Inclusive culture promoting diversity and belonging
  • Monthly fun employee events and activities
Full Job Description
Purpose of Role

Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.

Key Accountabilities Include

  • Drive dealer/partner satisfaction
  • Support achievement of corporate sell-in objectives
  • Achieve service delivery expectations and ensure division JSOX compliance in assigned functions
  • Drive optimum inventory planning
  • Drive data accuracy and system discipline adherence
  • Drive resolution of critical matters that impact department operations
  • Attract, engage, and develop team members


Primary Responsibilities Include

  • Manage a team that has responsibilities for inventory, order entry and dealer support
  • Manage case management workflow and oversight of order entry
  • Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
  • Review and maintain systems and documentation for JSOX compliance in assigned functions
  • Work with suppliers and vendors to meet the availability needs of dealers/partners
  • Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division's business plan
  • Facilitate meetings to discuss the management of excess and obsolete inventory


Core Functional Competencies

  • Brand Ambassador: Serve as a representative of the Yamaha brand
  • Business Acumen: Understand how the business works, including how YCA makes money and achieves goals
  • Customer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutions
  • Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
  • Department Technology and Systems: Understand and effectively use department technology and systems to perform work
  • Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
  • Product Knowledge: Possess detailed knowledge of products and services of YCA


Core Behavioral Competencies

  • Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
  • Customer Focus
  • Instills Trust
  • Drives Results
  • Manages Conflict
  • Develops Talent
  • Ensures Accountability
  • Manages Ambiguity


Qualifications

Ideal

  • Experience in order management processing in a Customer Service/B2B environment
  • ERP system experience
  • CRM proficiency
  • Demonstrated success within a cross-functional, matrix environment
  • Budget management


Preferred

  • 5+ years in order management
  • Tableau or similar database software experience
  • Salesforce or similar CRM dashboard/reports experience
  • Experience in managing an expense budget
  • Experience managing timekeeping
  • People management


Here's What We'll Bring

  • Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
  • Performance based bonus program
  • Robust employee wellness programs including free music lessons
  • Generous Wellness reimbursement program
  • Tobacco cessation reward program
  • Private concerts from award winning artists
  • Discounted hotel, travel, entertainment, and other attractions
  • Employee product purchase program
  • Casual dress
  • Vacation, sick-time and personal floating holidays
  • Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
  • Inclusive and passionate culture
  • We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha


Compensation

  • The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
  • Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.


About Yamaha

Yamaha Corporation is a Japanese multinational corporation that produces a wide range of products, including musical instruments, audio equipment, electronics, and motorcycles. The company was founded in 1887 by Torakusu Yamaha and is headquartered in Hamamatsu, Japan. Yamaha is one of the world's largest manufacturers of musical instruments, producing a wide range of products including pianos, guitars, drums, and wind instruments. The company also produces audio equipment, including speakers, amplifiers, and mixers, as well as a range of consumer electronics products. Yamaha has a global presence, with manufacturing facilities and sales offices in over 100 countries.
Learn more about Yamaha
Size
19,895 employees
Industry
Retail & Consumer Goods
Founded
1887
NASDAQ
YAMCF
* Ladders Estimates

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