The Hershey Company

Manager, Sales Operations Engagement

The Hershey Company • $90K — $120K *
Hershey, PA 17033In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years experience in CPG/Category Management within a retail or manufacturer environment
  • 5+ years of leadership experience in operations management
  • 5+ years of project management experience
  • Bachelor's Degree in Marketing, Business Administration, or Business Analytics
  • Expertise in analytics tools like PowerBI, Tableau, and SQL

Responsibilities

  • Serve as the main point of contact for GCC Category Management Operations
  • Develop partnerships with internal and external stakeholders for Category Management initiatives
  • Lead stakeholder management and oversee the end-to-end Category Management process
  • Collaborate with line managers to optimize output and implement process improvements
  • Coach and train associates in analytics and business acumen
  • Supervise GCC Operations and internal governance employees
  • Manage budgets, including invoice payment and resource allocation

Benefits

  • Opportunities for talent and skills development
  • Potential for involvement in international projects
  • Collaborative and dynamic work environment
  • Leadership role influencing high-performing teams
  • Engagement with diverse stakeholders and projects
Full Job Description
Job Overview

Career Level: S50

The Manager, Sales Operations Engagement acts as the central leader for Hershey's GCC Category Management Operations and Engagement workstream, overseeing operational development, stakeholder partnerships, and subject matter expertise in Category Management. This role is responsible for driving operational excellence, developing team capabilities, and ensuring alignment with business goals through consultative management and strategic project leadership.

Accountabilities

  • Serve as the main point of contact for Hershey's GCC Category Management Operations and Engagement workstream, guiding its strategic direction and daily execution.
  • Develop and nurture partnerships with internal and external stakeholders, including IDP and other potential collaborators, to advance Category Management initiatives.
  • Lead consultative stakeholder management and project oversight, including regular operations reviews, planning, and issue resolution for the end-to-end Category Management process.
  • Drive operational excellence by collaborating with line managers and supervisors to optimize daily output, maintain SLA/KPI achievement, and implement process improvements.
  • Facilitate talent and skills development by coaching and training associates in analytics, process automation, and business acumen, ensuring continuous growth in Category Management capabilities.
  • Direct supervision of GCC Operations and select internal governance employees, with influence across US CMG and Salty, and potential international support.
  • Responsible for planning and managing budgets, including invoice payment and resource allocation for assigned workstreams.
  • Strong people management and talent development skills, with demonstrated ability to lead and build high-performing teams.
  • Expertise in Category Management, Merchandising, Shopper Insights, and Space Management, including familiarity with analytic tools such as PowerBI, Tableau, and SQL.
  • Advanced consultative stakeholder and project management capabilities, with a track record of driving operational improvements and achieving business metrics.
  • Ability to integrate and interpret quantitative and qualitative data for actionable insights and analysis.
  • Exceptional communication skills, with the capacity to manage multiple priorities, adapt to changing environments, and foster collaborative relationships across functions.


Minimum Education & Requirements

  • At least 5 years CPG/Category Management experience in retailer or manufacturer environment
  • At least 5 years in leading teams or organizations in relation to operations management
  • Project Management experience is required (at least 5 years)
  • Education: Bachelor's Degree required, Marketing or Business Administration, Business Analytics


About The Hershey Company

The Hershey Company Careers

Join the sweetest team on earth at The Hershey Company, a global leader in chocolate and sugar confections. With a rich heritage of innovation and leadership, The Hershey Company offers unparalleled job opportunities in an environment that champions diversity, creativity, and growth. Work You’ll Do Embark on a fulfilling career journey with The Hershey Company, where you can contribute to a range of exciting projects that help shape the future of the confectionery industry. At Hershey, you will work alongside a diverse team of professionals who are passionate about delivering joy through their products and innovations. Transform your professional life by engaging in roles that leverage your unique skills and aspirations. Whether in marketing, research and development, production, or sales, each position at Hershey is designed to foster leadership and professional growth. Lead with Innovation At The Hershey Company, innovation is at the core of everything we do. From creating delightful new treats to enhancing our sustainable practices, our team is constantly pushing the boundaries of what's possible in the confectionery space. Join a company where your ideas and leadership can make a tangible impact on our products and processes, driving growth and excellence in the industry. Explore Career Opportunities The Hershey Company is committed to nurturing talent and providing its employees with the tools they need for success. Explore a variety of job opportunities and internships that can help you build a rewarding career. Our positions are designed to challenge your skills and help you grow as a professional. Be Part of Our Culture Experience a company culture that values teamwork, integrity, and respect. At Hershey, we believe in creating an inclusive environment where every employee can thrive. Our commitment to diversity and inclusion is evident in our everyday operations and the positive atmosphere our team members enjoy. Benefits and Growth Invest in your future with The Hershey Company’s comprehensive benefits package, designed to support your health, well-being, and financial security. Embrace opportunities for career advancement through professional development programs and continuous learning initiatives. Networking and Professional Development Enhance your career prospects through Hershey’s robust networking opportunities. Connect with industry leaders, participate in global conferences, and engage in diversity training programs that prepare you for leadership roles within the company. Join Our Team Search for open positions that match your skills and interests on The Hershey Company’s careers page. We are looking for passionate, innovative, and driven individuals to join our team and help us continue our legacy of success and leadership in the confectionery industry. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work at The Hershey Company. Subscribe to our careers blog and personalize your job alerts to find out about the exciting and rewarding opportunities that await you at Hershey. Explore, innovate, and grow with The Hershey Company. Discover how your career can flourish in an environment dedicated to nurturing talent and celebrating success. Join us and be part of a team that’s making a difference in the sweetest way possible!
Learn more about The Hershey Company
Size
16,620 employees
Market Cap
$48.1 billion
Industry
Food & Beverages
Net Income
$1.2 billion
Founded
1894
5 Year Trend
+3.8%
Revenue
$8.1 billion
NASDAQ
HSY
* Ladders Estimates

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