Job Title: Manager

Location: Ambulatory Care Center

Department Name: Radiology Support Services



Status: Salaried

Shift: Day

Pay Range: $84,022.00 - $105,028.00 per year

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Manager oversees the daily operations of the departments in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Manager provides oversight of the team(s) to ensure that policies and procedures are followed and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Manager provides leadership support to the department supervisor, team leads and staff to ensure that there is excellent patient throughput and exemplary customer service.

Qualifications:

Required:
• High School Diploma Required; College Degree Preferred
• Minimum of 5 years Patient Access leadership experience
• Minimum of 7 years of Patient Access experience
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements
• Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Scheduling Requirements:

• FT, Day Shift

Essential Functions:

System, Processes & Issues

Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports. Informs staff of system updates and is responsible for providing any/all pertinent information related to registration issues. Utilizes necessary systems to review daily alerts, address system errors and request system rules to improve registration accuracy. Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies. Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services.

Registration Process

Works with the Patient Access Supervisor to ensure the accuracy and integrity of all registrations and processes within the department. Completes regular assessment of the department to identify issues and develop processes for improvement. Responsible for monitoring all key performance indicators and creating action plans when goals are not met. Monitors and acts upon all aspects of the Patient Access Department registration functions through the assessment, analysis of reports and related documents. Creates, implements and monitors action/work plans designed to improve metrics.

Leadership

Supervises staff and assures all issues are addressed and patients are registered appropriately without delay. Ensures that the staffing allocations are coordinated for timely registrations of all patients. Provides oversight to ensure that the department's functions are completed timely, accurately and in a positive manner. Communicates issues and policies to all staff members as it relates to department and ancillary areas

Other Duties:

Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures Responsible for reviewing all patient complaints reported by the team or via the Verge System Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through our partners, such as NJ Devils, NJ PAC, Verizon, and more!