Job Description
Monitor and report on vendor performance for RiverSource Insurance and Annuity Business. Coach and partner with vendors and business partners to address issues and performance gaps. Interact with business leaders to problem solve vendor issues/incidents leading to a satisfactory resolution. Provide strategic leadership on vendor management best practices while ensuring the Ameriprise's interests are covered.
Key ResponsibilitiesPlan, coach, review performance, and monitor vendors. Coach business partners and participate where needed in periodic vendor reviews and perform due diligence functions.
Perform Quality Analysis on business partner vendor management processes within area and publishes results quarterly for reporting purposes. Assess trends in complaints/issues with the vendor(s) and provide coaching on service performance. Monitor Vendor Incidents and take appropriate action. Establish Action Plans with business partners for vendor(s) as needed.
Provide strategic level leadership regarding vendor management best practices. Coordinate and participate in the RFI/RFP process and contract negotiations, when requested.
Coordinate and monitor vendor risk assessment reviews with vendors and business owners. Work with vendors to address findings and when necessary, create exception requests for review by senior leaders.
Responsible for invoicing, rebates, incentives/credits and service level agreement monitoring and auditing.
Required QualificationsBachelor’s degree and 5-7 years of work experience
Excellent interpersonal and communication skills, both verbal and written
Strong communication and influencing skills across varying leadership levels
Sound organizational skills and ability to manage competing priorities.
Proven ability to create meaningful data analysis and metrics to support business needs.
Strong Excel skills (including the use of formulas and functions)
Preferred QualificationsCommercial skills (experience in contract negotiation, contract content, SLA structure and general procurement process)
Industry knowledge of data vendors, products and services is required
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-OfficeCollaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing,productivityand personal connection, wedeliver forour stakeholders 6 clients, advisors,employeesand shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may requireadditionalin-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $87,400- $110,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances
Full time
Exempt
Business Support & Operations
RSA Annuities
