American Express

Manager - Risk Management

American Express$110K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in project/program management focused on process improvement and complex initiatives.
  • Strong analytical skills for assessing processes and identifying inefficiencies.
  • High proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
  • Exceptional oral and written communication abilities with proven influence across all levels.
  • Strategic thinker with a creative problem-solving approach and attention to detail.
  • Ability to manage multiple priorities in fast-paced settings, including offshore collaboration.
  • Bachelor's degree; merchant experience is advantageous.

Responsibilities

  • Manage project timelines, analyze data, and engage stakeholders to clear roadblocks.
  • Collaborate across teams to refine pricing processes and address root causes.
  • Partner with Controls Management to identify and rectify pricing errors through effective controls.
  • Coordinate processes within the Issue Event framework, ensuring comprehensive gap reviews.
  • Identify opportunities for process and tool improvements to enhance efficiency.

Benefits

  • Comprehensive health and wellness programs.
  • Generous paid time off and holiday schedules.
  • Flexible working arrangements to promote work-life balance.
  • Professional development and training opportunities.
  • Employee engagement initiatives to foster a collaborative workplace.
Full Job Description
Job Description

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express' revenue and Merchant Pricing strategies play a key role in driving financial performance.

This role sits within Pricing Infrastructure & Business Operations team, which drives pricing agility, compliance, and operational excellence through end-to-end platform ownership, governance, and in embedded Pricing Center of Excellence.

Responsibilities

  • Manage projects with the ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.
  • Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.
  • Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.
  • Coordinate Issue Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports.
  • Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.


Qualifications

  • 4+ years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.
  • Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions.
  • High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
  • Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels.
  • Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail.
  • Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment.
  • Bachelor's degree is required.
  • Merchant experience is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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