Department: Compliance, Safety & Enterprise Risk Management
Time Type: Full time
Job Type:Regular
FLSA Status:Exempt
Work Modality: Hybrid 01 (On Campus 3-4 Days/Week)
Union: Excluded
Job Description:Summary:The Manager, Risk & Compliance is responsible for the day-to-day administration of the University's risk management and compliance activities. Reporting to the Senior Director, Enterprise Risk Management, this position ensures that claims, incidents, insurance requirements, and compliance obligations are efficiently managed and resolved. In this role, the Manager serves as a key point of contact for faculty, staff, and external partners, providing responsive support, practical guidance, and excellent customer service. The position is responsible for incident intake, review, and fact-gathering, claims tracking, insurance administration, compliance monitoring, and reporting. This position also supports the university's Enterprise Risk Management framework, including loss prevention and risk mitigation activities.
Essential Functions:1.) Insurance Management
- Manages the University's insurance programs by coordinating annual renewal data collection and supporting underwriting submissions through the organization and analysis of exposure data. Reviews contracts to ensure compliance with standard insurance, indemnification, and risk transfer requirements in accordance with established guidelines. Issues, manages, and reviews certificates of insurance (COIs) for vendors, contractors, and third parties to ensure alignment with institutional requirements. In coordination with the Director of Global Safety & Compliance, administers the University's international travel accident insurance program, including supporting travelers and study abroad programs, maintaining trip tracking records, and contributing to risk mitigation strategies. Provides clear, practical guidance to campus partners on insurance requirements, including developing job aids and training materials as needed. Coordinates Builders Risk policy requirements with relevant stakeholders and contractors.
2.) Claims Administration
- Administers the full lifecycle of claims, including intake, documentation, tracking, and follow-up, with responsibility for claims related to the international travel program. Coordinates workers' compensation cases by facilitating communication among employees, supervisors, and Human Resources. In partnership with the Senior Director of Enterprise Risk Management (ERM), serves as a primary liaison with insurers, brokers, and third-party administrators. Maintains accurate, complete claim files and ensures timely reporting and resolution. Monitors claim activity, reserves, and status updates, escalating issues as needed. Coordinates the collection and analysis of post-incident data (e.g., incident reports, vehicle footage) to evaluate events, identify root causes, and recommend strategies to reduce future losses.
3.) Incident Report and Compliance Tracking
- Serves as the primary point of intake for incident reports, ensuring timely submission and accurate documentation. Tracks incidents through resolution, identifying insurance notification requirements and escalating concerns as appropriate. Partners with the Associate Director for Risk & Safety to support loss prevention and risk management initiatives. Monitors compliance requirements and key deadlines in support of the Director of Global Safety & Compliance, ensuring institutional obligations are met. Maintains organized, audit-ready records and centralized documentation across insurance, claims, incidents, and compliance activities. Develops regular reports and dashboards for leadership to highlight trends, recurring issues, and opportunities for improvement.
4.) Enterprise Risk Management Support
- Supports the University's Enterprise Risk Management program in coordination with the Senior Director of ERM by assisting with risk identification, assessment, and documentation processes. Maintains and updates the institutional risk register to ensure information is accurate and well organized. Prepares ERM materials and summaries for leadership review, tracks risk mitigation actions, and follows up with responsible stakeholders on progress. Assists in facilitating periodic risk assessments and surveys across departments.
5.) Other Duties as Assigned
Competencies:- Serving Customers.
- Prioritizing and Organizing.
- Acquiring and Analyzing Information.
- Developing Plans.
- Supporting Coworkers.
Position Type/Expected Hours of Work:- Full-time.
- 35 hours per week.
- Hybrid work modality.
Salary Range:- $85,000.00 - $95,000.00 annually.
Required Education and Experience:- Bachelor's degree.
- 4 - 6 years of relevant experience.
Preferred Education and Experience:- Master's degree or equivalent.
- Experience with customer services and risk management systems (i.e. ServiceNow, IRM/GRC).
Travel Required:Other Duties:- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.
Other Details- Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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