The Challenge:
Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe's acquisitions.
What you'll do:- Understand and align with organizational objectives, familiarize yourself with the organization's key objectives. Understand how your team's work fits into the broader goals of the organization and communicate these objectives to your team.
- Set clear goals and expectations, work with the team to set goals that align with both their personal and professional development and the organization's objectives.
- Foster an inclusive, high-performing team culture by coaching and developing talent, driving career growth, and creating an environment of continuous learning, innovation, and accountability.
- Provide support and training, identify the resources, training, and support that the team need to achieve their goals and perform their job effectively, while leading day to day and monthly/quarterly activities.
- Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Completes defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
- Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
- Performs complex validations of revenue transactions sourced through multiple-selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.
- Implements work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.
- Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure efficient customer experience outcomes.
- Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.
- Provide support for critical issues encountered by external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
- Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
- Develop and implement reports to support accuracy reconciliation, capacity planning, work completion, key result performance, and other ad hoc requests.
- Composes and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.
- Influence cross-functional collaborators to align on priorities, resolve complex business challenges, and drive scalable solutions that improve customer experience, operational efficiency, and business outcomes.
What's needed to succeed:- Ability to manage and motivate a team.
- Ability to delegate and supervise staff.
- Strong written and verbal communication and presentation skills.
- Relentless attention to detail with a central focus on customer experience.
- Employ critical thinking skills to solve outstanding challenges.
- Ability to prioritize, multitask, and meet crucial deadlines.
- Solid documentation and organizational skills.
- Self-starter that can complete work independently.
- Capable interpretation of legal contracts, terms, and conditions.
- Knowledge of accounts receivable, revenue recognition, and finance operations.
- Bachelor's degree or equivalent professional experience.
- Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
- 3-5 years of experience in a management or similar related role.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $93,500 -- $195,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
