Manager, Retail SystemsDepartment: Global Tech - Retail Systems Canada
Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)
Type of employment: Permanent, Full Time (40 hours)
THE ROLEReporting to the Sr. Manager, Retail Systems Engineering support for North America, the Manager of Retail Systems is responsible for supporting the delivery and day-to-day operations of the Canadian Retail Systems team. This role works closely with Project Managers, POS Software and Level 3 Support Engineers, Business and QA Analysts to support the development, implementation, and production support of Retail Systems. The Manager collaborates with corporate business units in Canada, the North American Retail Systems team, and Fuel branded partners.
WHAT YOU'LL DOWant to start your career with us? Here's an overview of the main responsibilities of this position:
- Support the delivery of Retail Systems projects and services to meet business requirements and objectives and assist in identifying and resolving systems issues. Retail Systems projects include, but are not limited to: Store POS, Payment terminals, Loyalty, Security, and Systems Integration solutions.
- Be the onsite, in office leader for the team in Canada, assisting the remote Sr. Manager in charge
- Assist and support operational and capital budget tracking for Retail Systems activity in Canada.
- Review and analyze existing Retail Systems effectiveness and efficiency and recommend strategies for improvement or optimization in collaboration with the North American Retail Systems team.
- Research and provide recommendations on Retail Systems products and services in support of procurement and development efforts.
- Assist in leading the installation, configuration, and deployment of new Retail Systems hardware and software, and/or enhancements to existing systems across the enterprise, including coordinating distributed teams of internal and external resources.
- Collaborate with external Retail Systems vendor partners, major fuel partners, and business stakeholders in overseeing the managed services team for quality assurance testing (QA) and deployments.
- Knowledge sharing and collaboration with US Retail Systems Engineering team on common North American platforms.
- Ensure that new system integrations into company Retail Systems meet functional requirements, system compliance, and interface specifications.
- Maintain and update the inventory of company Retail Systems assets and their corresponding contracts and agreements.
WHAT YOU'LL NEED We want you to join our team! Here's what we're looking for:
Education: - Bachelor's Degree in Computer Science or a related field
Experience: - 5-7 years of equivalent work experience
Knowledge and skills: - Knowledge of systems and software quality assurance best practices and methodologies.
- Demonstrated leadership and team coordination capabilities.
- Project management skills and/or exposure to project-based work structures.
- Knowledge of POS systems is an asset.
- Experience supporting financial and budget processes.
- Strong listening and interpersonal skills.
- Customer-service orientation.
- Keen attention to detail.
- Ability to prioritize and execute tasks effectively in a fast-paced environment.
- Experience working in a team-oriented, collaborative environment.
Language skills:- Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.
Benefits package:- Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
- Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
- Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
- Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.
Additional Perks:- Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
- Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
- Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
- Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
- Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.
INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!
#LI-LK1
