This role is responsible for translating Merchandise and retail strategy into actionable plans across in-arena and digital channels for MSG Sports. The role connects Merchandising, Marketing, Operations to ensure alignment on priorities, product launches and key retail initiatives. The manager drives execution through cross-functional coordination, milestone management, and operational planning in support of key fan and business initiatives. Focused on performance, this role uses data and insights to drive in-season optimization.
What will you do? - Translate merchandise strategy into detailed cross-functional roadmaps, including seasonal calendars, product launches, and key fan moments across in-arena and digital channels
- Support in-season business management through analysis of sales, inventory and customer trends, driving actions to optimize productivity, sell-through and margin.
- Define and evolve visual standards, merchandising guidelines, and signage direction to ensure a consistent and elevated in-arena experience.
- Build and refine core operating process, including hindsight reviews, in-season read and react cadence, and post event recaps to drive continuous improvement.
- Partner with the Data and Business Operations to support in-season reporting, in-stock visibility, and performance tracking. Identifying risks and opportunities and informing actions.
- Identify pricing and promotional opportunities in-season partnering with teams to improve sell through, margin and inventory flow.
- Lead cross-functional alignment across Merchandising, Marketing, Operations to ensure clear timelines, priorities, and seamless execution.
- Develop playbooks for peak periods and key events outlining actions, roles and contingency plans to enable seamless execution.
- Identify opportunities to drive operational efficiency across processes, tools, and workflows reducing friction and improving execution and productivity.
- Leverage customer, sales and event insights to inform product storytelling, assortment priorities and in-season decision making.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed? - The ideal candidate will have a minimum of 8-10 years' relevant retail experience across merchandising, planning, strategy or related functions.
- Understanding of licensed product guidelines within the sports and entertainment industry preferred.
- Strong analytical skills with a solid understanding of retail and inventory systems
- Excellent communication skills with ability to engage key stakeholders and influence across all levels in the organization.
- Proven ability to build collaborative relationships and influence within team and across functions, even without direct reporting relationship.
- Demonstrated ability to manage multiple priorities in fast-paced environment with tight deadlines.
- Proficiency in Microsoft Office (Strong excel & PowerPoint capability required)
Special Requirements (physical demands, non-traditional hours, travel etc.) - Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- Must be willing to travel to other locations as needed
#LI-Onsite
Pay Range
$83,000-$135,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
