8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
About The Role Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax's eCommerce & omnichannel transformation.
There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:
- Web Strategy - Works to analyze, understand, and inform priorities to optimize customers' upper funnel search & finance experiences on CarMax's digital properties
- Product Strategy - Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
- Customer Experience Center (CEC) Strategy - Works to ensure CarMax's contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
- Sales Strategy - Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
- Business Operations Strategy - Works to enable a fast & easy process for customers in store when they are ready to transact
- Human Resources (HR) Strategy - Works to improve the Associate experience across CarMax's workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more
What You Will Do - Essential Responsibilities - Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
- Partner across the business to ensure the strategy of all teams you support ladders to CarMax's overall vision and strategic plan
- Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
- Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
- Design & analyze tests to evaluate the effectiveness of changes to our products and operations
Qualifications and Requirements Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:
- A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
- Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
- Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
- Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
- Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
- Four or more years of experience in an analytical or strategic role
- Four-year undergraduate degree with strong academic performance
Work Location and Arrangement: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will
not be considered for this specific role.
