Digital Realty

Manager Remote Hands

Digital Realty • $95K — $115K *
US-AnywhereRemote in Atlanta, GA
Telecommunications & Hardware
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years of Management/Supervision experience
  • 5+ years in Telecommunications or Data Center field
  • CompTIA A+/Net+ Certification
  • Experience in racking, stacking, cabling, and troubleshooting network devices
  • Strong background in structured cabling installation and termination
  • Proficient with industry standard test equipment for cabling certification
  • Effective organizational and interpersonal skills

Responsibilities

  • Oversee and support Remote Hands personnel as a subject matter expert
  • Manage hiring, evaluations, and coaching for the Remote Hands team
  • Schedule jobs and personnel to align with project deadlines
  • Generate status reports and ensure accurate request classification and closure
  • Perform quality assurance checks on Remote Hands services and projects
  • Serve as the main contact for escalations and operational processes
  • Assist with training and knowledge transfer to technicians

Benefits

  • Opportunity for professional growth in a dynamic environment
  • Access to continuous training and certification opportunities
  • Supportive team culture focusing on customer satisfaction
  • Ability to work with cutting-edge technology in data centers
  • Potential for influence on operational processes and team development
Full Job Description
Job Description

Position Title: Manager Remote Hands

Your role

The Manager Remote Handswill assist all Digital Realty customers by providing "best in class" technical support. The Manager Remote Handswill oversee all tasks and personnel of the Remote Hands team in the Data Center and serve as an immediate point of contact for all Remote Hands tasks assigned to the site. The Manager Remote Handswill oversee and support all Digital Realty customer demands which may include racking and stacking of equipment, cabling, cross connects, etc. Internally, the Manager Remote Hands may work with the Deployment and Implementation teams, the Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Manager Remote Handswill be responsible for overseeing work queues, personnel scheduling and asset management to ensure all requests are completed within the agreed Service Level Agreement time frame. The Manager Remote Handswill also provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure.

What you'll do
  • Oversee Remote Hands personnel and provide next level support as a subject matter expert
  • Manage Remote Hands team including hiring, personnel evaluations, coaching, etc.
  • Schedule jobs and personnel to meet project deadlines
  • Review and approve employee time sheets
  • Generate status reports as required from management.
  • Manage tool and test equipment needs and inventory at the site
  • Ensure the proper classification and closure of all requests assigned to the site
  • Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
  • Equipment Rack and Stack
  • Cable, terminate, and dress fiber or copper network cabling
  • Assist customers with the diagnosis of hardware and software issues on their equipment
  • Power cycling of customer equipment
  • Perform cabinet/cage audits
  • Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
  • Testing and troubleshooting of copper and fiber optic circuits
  • Perform migrations of equipment, power, or networking devices
  • Shipping and Receiving of packages
  • Provide timely customer and internal updates using a computer based ticketing system
  • Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
  • Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion
  • Point of contact for remote Hands services escalations and operational processes
  • Assist the Regional and local management with the training and transfer of knowledge to all technicians.
  • Adhere to, and ensure team adherence to, Standard Operating Procedures
  • Oversee overall Data Center cleanliness and appearance
  • Report to the facility within a 1 hour average for emergency assistance as needed
  • May lift and handle up to 50 pounds
  • May bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
  • May be required to work under a raised data center floor


What you'll need
  • 2+ years of Management /Supervision of personnel
  • 5+ years of experience in Telecommunications or Data Center related field
  • CompTIA A+ / Net + Certification
  • Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches, firewalls, and servers
  • Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies
  • 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling
  • Strong structured cabling installation and termination background
  • Strong troubleshooting and root cause analysis skills
  • Professional business communication and interpersonal skills
  • Effective organizational skills and attention to detail
  • Leadership and Team experience
  • Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio
  • Knowledge of Telcordia installation standards
  • Understanding of network device deployment
  • Ability to train lower level technicians
  • Strong analytical skills
  • CCNA preferred


About Digital Realty

Digital Realty Careers

Joining Digital Realty means becoming part of a dedicated team of professionals who are at the forefront of innovation in the data center industry. Digital Realty, a leading global provider of data center, colocation, and interconnection solutions, offers a variety of job opportunities that cater to a range of skills and experiences.

Explore Job Opportunities

Digital Realty is actively hiring and offers a plethora of positions that cater to both seasoned professionals and those at the beginning of their career journey. The company is committed to fostering a culture of growth and leadership, making it an ideal environment for ambitious individuals looking to advance their careers.

Internship Programs

For those just starting out, Digital Realty’s internship programs provide a robust platform for gaining industry experience and networking with experts. Internships are designed to transform academic knowledge into professional practice, while interns work on projects that drive real business results.

Professional Growth and Development

Digital Realty believes in the continuous professional development of its team members. The company supports career advancement through comprehensive leadership and diversity training programs that are designed to enhance skills and foster an inclusive workplace.

Benefits and Culture

The benefits at Digital Realty go beyond standard employment perks. Team members enjoy competitive benefits packages that support both their professional and personal lives. Moreover, Digital Realty is committed to maintaining a diverse and inclusive culture where every team member feels valued and motivated.

Innovation and Leadership

At the intersection of technology and real estate, Digital Realty stands as a leader in its field. The company encourages innovation and thought leadership, which permeates every project and initiative. Team members are encouraged to think creatively and push boundaries, which is integral to the company’s success and industry leadership.

Applying for a Position

To apply for a position at Digital Realty, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within Digital Realty’s unique culture. Interested candidates can explore available positions and submit their applications through the Digital Realty Jobs portal.

Stay Connected

Keep up to date with the latest from Digital Realty by following their careers blog. Here, one can find career tips, insider perspectives, and industry-leading insights that can be immediately applied. Digital Realty also offers personalized job alert emails, ensuring that potential candidates do not miss out on exciting and rewarding opportunities.

Join the Digital Realty Team

Search open positions that match your skills and interests. Digital Realty looks for passionate, curious, creative, and solution-driven team players. Explore how far your ambition can take you within a company that prides itself on being a global leader in data center solutions.

SEARCH DIGITAL REALTY JOBS

Digital Realty is not just a company; it's a place where careers are made, innovation thrives, and opportunities abound.
Learn more about Digital Realty
Size
11 employees
Industry
Real Estate & Construction
* Ladders Estimates

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