Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a
Field Service Manager to support our growing operations.
CTOS operates
40 locations across Canada and the U.S..
This role is on-site and can be based out of any CTOS Canada location.
Ayr, Ontario, Calgary or Edmonton, AlbertaWe specialize in
truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment
As a Field Service Manager, you'll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.
What You'll Do- Dispatch and coordinate Field Service Technicians for all offsite work
- Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
- Review and verify technician work; escalate issues as needed
- Manage incoming service calls and assign resources accordingly
- Maintain compliance with Canada Transport regulations and technician logs
- Review inspection reports, repair orders, and timecards for accuracy
- Update and maintain the Customer Interaction Center daily
- Communicate with customers and internal teams to minimize equipment downtime
- Partner with the Service Manager to improve operations and customer satisfaction
- Support scheduling, including on-call rotations and reporting
- Travel as needed (25% +) based on business needs
- Ensure adherence to safety standards and participate in CTOS and OEM training
What We're Looking For- High School Diploma or equivalent
- Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
- 5+ years of experience in heavy equipment, truck, or construction machinery repair
- Strong knowledge of:
- Hydraulics
- Electrical systems
- Chassis and track equipment
- Utility equipment (cranes, digger derricks, hi-rail)
- Ability to read and interpret technical manuals and diagnostics
- Strong leadership, communication, and problem-solving skills
- Comfortable using laptops/diagnostic tools
The Ideal Candidate- Hands-on leader who leads by example
- Highly collaborative and solutions-oriented
- Committed to safety, quality, and customer satisfaction
- Thrives in a fast-growing, team-focused environment
Benefits- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Dependent Life Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Extended Health Care Coverage
- Virtual Health Services
- Employee Assistance Program (EAP) & Travel Assistance
- RRSP (Registered Retirement Savings Plan)
- Paid Vacation, Holidays & Sick Days
