Salary: $76,393.00 - $96,343.00 Annually
Location : 700 W State Street, Milwaukee, WI
Job Type: Full-Time
Job Number:
Division: Enrollment and Retention
Department: Registration
Opening Date: 06/10/2026
Closing Date: 6/25/2026 10:00 PM Central

Description
Under the general supervision of the Dean of Enrollment Services and Registrar, the Manager, Registration and Records, provides leadership and direction, in student registration and records functions. Ensures compliance with all federal and state registration and records issues; assists in developing and executing a comprehensive strategy for registration and records operations including: assisting the dean with audits of the system, bulk registrations, transcript and records issuance, transcript analysis for entry and graduation, assisting in the maintenance and set-up for the student information system. Maintains consistency, accuracy and student-centered customer service by ensuring internal processes are efficient and effective generating continuous service improvement.
Requires detailed knowledge of regulations and best practices with the ability to exercise independent judgment Instructions received are general in nature with a general review of results achieved. Communication is continuous between the dean, division, industry partners, specialized agencies, and governmental regulatory bodies.

Characteristic Duties and Responsibilities

• Registration and Records Operations and Oversight: Serves as lead technical Registration and Records resource. Coordinates the day-to-day functions of the front and back office operations (including workflows, emails, phone, and walk-in traffic to ensure timely services), assists in coordination of the enrollment and registration processes in the office and as part of outreach to various high schools and campus locations. Functions as the supervisor of record in the absence of the dean. Coordinates with the Veterans benefits specialist to ensure appropriate registration for veteran and military students each semester. Guides the bulk registration from departments including dual enrollment, cohort, and other programmatic enrollments and registration processes.
• Technical Assistance and Guidance: Provides technical assistance and guidance to students, staff, faculty and administrators in the interpretation, clarification and application of regulations, registration and records guidelines, procedures and policies including enrollment, course registration, graduation and academic transfer policies, requirements and procedures. Researches, reviews, processes and/or approves a variety of student petitions including residency, course eligibility, fee modifications and changes in academic records as well as assists instructors with enrollment related issues. Provides oversight of the duplicate ID process in cooperation with staff and IT.
• Records Management, Audit and Reconciliation: Maintains and assists with audit and reconciliation of all student supporting documentation to meet retention and audit requirements. Rotates records and schedules records for destruction as needed following established District policies and procedures. Maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures.
• Policy Development and Maintenance: In partnership with the dean, formulates, recommends and implements policies, processes and procedures. Oversees the development and implementation of departmental operating procedures and ensures staff has appropriate training on these procedures.
• Fiscal and Budget Administration: Assists the dean with the departmental budget to ensure appropriate expenditures consistent with office needs, goals, and objectives. Monitors budget activity, including attention to hiring, training, budget requirements, implementation, and collaboration with other departments.
• Committee Participation and System Engagement: Participates in cross-functional committees and organizes, reviews, and debriefs meetings among stakeholders. Leads the cross-functional advisory team for student employee oversight and development including new employee orientation, supervisory training, and student employee on-boarding.
• Data-Driven Decision Making and Continuous Improvement: Leverages data analytics to drive informed decision-making and fosters continuous improvement within the area of responsibility. Analyzes key performance indicators (KPIs) and relevant metrics to gain actionable insights and monitors performance measures aligned with organizational goals. Utilities data to inform strategic and operational decisions. Applies continuous improvement methodologies (e.g., Plan-Do-Study-Act) based on data analysis promoting a data-driven culture and enhancing team data literacy.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with students, staff, faculty, administrators and external resources.
• Leadership and Supervision: Develops and manages a high performing team that is highly skilled and motivates staff to remain focused on the delivery of quality and value-added services and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, coaching/mentoring, performance management, and progressive discipline as needed.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

• Ability to problem solve and analyze effectively, including use of data analytics such as applying data to organizational and research applications.
• Ability to persuade and influence across employment levels and across a large variety of different stakeholders in a higher education setting.
• Ability to overcome obstacles by fostering creativity and innovative ideas.
• Ability to complete projects in a higher education setting.
• Ability to organize, prioritize and schedule work assignments.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively through both oral and written means across all levels of employees and management including public speaking and presentation skills.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and Google Suite.
• Ability to work successfully independently with minimal supervision and serve as a leader to others.
• Ability to establish workflows, manage multiple projects across divisions and meet necessary deadlines.

Qualifications
Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.
Required Education & Experience: Bachelor's degree in Education, Information Systems, Business Administration, Finance, Accounting or related field and three (3) years of progressively responsible work experience in student serving roles, including three (3) years of staff supervision or one (1) year of staff supervision combined with an Emerging Leaders equivalency.

Preferred Education & Experience: Master's degree in relevant field; Prefer five (5) years of experience of progressively responsible work experience in student serving roles, including more than three (3) years of staff supervision.

• Regularly assigns work to subordinate(s).

Supervision Given:

• Supervises managerial, supervisory, and professional personnel. Provides recommendations on hiring new employees; on coaching and counseling; on training; and granting time off.

Core Competencies:

• Business insight
• Decision quality
• Resourcefulness
• Plans and aligns
• Drives results
• Manages conflict

• Develops talent
• Builds effective teams
• Demonstrates self-awareness
• Instills trust
• Customer focus

• Action oriented
• Values differences
• Self-development
• Compassion
• Empowers teams

Supplemental Information
Hours: This position works 40 hours per week (Monday - Friday), on-site at the downtown campus. May occasionally need to work extra hours.
Application Materials A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. Please include a cover letter and resume.

Interviews:
Virtual interviews will be conducted after posting closes within two weeks. Candidates selected for a final interview will be required to come to campus.

Health Insurance

• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll.
• MATC contributes a generous percentage towards medical insurance premium.
• Both medical plans include prescription drug coverage at no additional cost to employees.
• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

Dental Insurance

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

Vision Insurance

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

Group Life Insurance

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee's annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

Long-Term Disability

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

Flexible Spending Accounts

• MATC offers two types of Flexible Spending Accounts (FSA):
  • Health Care FSA
  • Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

Retirement Savings

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)'s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement s