Novant Health

Manager Regional Medical Staff Operations

Novant Health • $90K — $110K *
Wilmington, NC 28403In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Healthcare Administration, Business, Nursing, Public Health, or related field; or 7 years of leadership experience equivalent
  • Preferred Graduate Degree in relevant fields related to healthcare operations
  • Minimum 5 years of progressive leadership experience in Medical Staff Services or related healthcare field
  • Preferred 7 years of experience managing operations across multiple facilities
  • Must possess CPCS and/or CPMSM certification
  • Experience with Credentialing information systems, preferably CredentialStream
  • Ability to travel to multiple locations as required

Responsibilities

  • Support provider onboarding and resolve integration barriers for new providers
  • Lead operational support for growth, acquisitions, and strategic initiatives
  • Ensure regional compliance with regulatory and accreditation standards
  • Develop and mentor Medical Staff Operations team members
  • Serve as primary liaison among facility and Medical Staff leadership for collaboration and issue resolution

Benefits

  • 3 days a week onsite work at a facility within the assigned region
  • Opportunities for team development and succession planning
  • Engagement in significant organizational growth and integration processes
Full Job Description
The Regional Manager of Medical Staff Operations provides strategic and operational leadership for Medical Staff Operations across an assigned region. This role ensures regulatory compliance, effective medical staff governance, provider readiness, operational excellence, and an exceptional provider experience.

Serving as the primary liaison between facility leadership, physician and APP leaders, Medical Staff leadership, and Credentialing and Medical Staff Operations (CMSO) teams, the Manager drives collaboration, resolves complex operational issues, and advances organizational priorities.

The Manager is accountable for regional performance and consistent execution of system-wide CMSO standards and initiatives. This role leads team development, provider onboarding readiness, accreditation preparedness, risk management, process improvement, and change initiatives while supporting growth, integrations, facility transitions, and other strategic priorities across the region.

What You'll Do

  • Supports provider onboarding readiness and collaborates with Provider Experience leaders to identify and resolve barriers impacting provider access, engagement, successful integration into practice, and Day 1 readiness.
  • Provides leadership and operational support for organizational growth, acquisitions, integrations, facility transitions, new programs, and strategic initiatives impacting Medical Staff Operations.
  • Provides leadership and operational oversight for Medical Staff Operations within an assigned region, ensuring compliance with regulatory, accreditation, and organizational requirements.
  • Leads and develops Medical Staff Operations team members through coaching, performance management, talent development, succession planning, and employee engagement.
  • Serves as the primary regional liaison between facility executives, physician and advanced practice provider leaders, Medical Staff leadership, and CMSO teams to strengthen communication, resolve complex issues, and advance organizational priorities.

What We're Looking For

Education:
    • 4 Year / Bachelors Degree, required. Healthcare Administration, Business Administration, Nursing, Public Health or other related field. Will accept minimum seven (7) years of leadership experience in lieu of bachelor's degree.
    • Graduate Degree, preferred. Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership or other related field.

Experience:
  • 5 years Progressive leadership experience in Medical Staff Services, Credentialing, Privileging, Healthcare Operations, Regulatory Compliance or related healthcare field, required.
  • 7 years Experience managing operations across multiple facilities, regions, or healthcare entities, preferred.

Licensure/Certification: CPCS and/or CPMSM, required.

Additional Skills (required):
    • Experience with a Credentialing information system (CredentialStream experience preferred).
    • Ability to drive/travel to multiple locations/facilities as needed.
    • Required to work 3 days a week onsite at a facility located within the assigned region.

Additional Skills (preferred): Experience managing medical staff funct

Job Opening ID

190625

About Novant Health

Novant Health is a not-for-profit integrated healthcare system that serves patients and communities in Virginia, North Carolina, South Carolina, and Georgia. The organization includes 15 medical centers and more than 1,600 physicians and specialists. Novant Health is committed to providing high-quality care and improving the health of its communities through innovative programs and services. The organization is also dedicated to advancing medical research and education, and has partnerships with several leading academic institutions. Novant Health has received numerous awards and recognitions for its clinical excellence and patient-centered care.
Learn more about Novant Health
Size
35,000 employees
Industry
Healthcare
Founded
1997
* Ladders Estimates

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