Job Description:

The Quality Manager is responsible for providing strategic Quality leadership across site, customer, manufacturing, and supply-chain operations. This role manages and develops Quality Assurance teams, ensures compliance with MIL-PRF-19500, ISO9001, AS9100, MIL-PRF-38534 and other industry standards, and drives continual improvement across multiple functions. The position oversees quality systems, customer quality, manufacturing quality, reliability, and process development activities while fostering a culture of operational excellence and learning.

Key Responsibilities:

1. Quality Leadership & Team Management

• Lead, manage, and develop Quality Engineering, Quality Control, and Inspection teams at the Lawrence , MA site.
• Mentor, train, and coach quality and manufacturing personnel to build technical capability and high-performance culture.
• Monitor and implement KPIs, and other key product/process indicators.
• Report quality performance, risks, and product issues to senior leadership.
• Interface with the DLA (Defense Logistics Agency) on all certification, qualification, and reporting activities

2. Quality Management System (QMS) & Certifications

• Develop, maintain, and continually improve the site Quality Management System.
• Ensure ongoing compliance with MIL-PRF-19500, ISO9001, AS9100, MIL-PRF-38534, and other relevant industry standards.
• Maintain site Quality Management Plan (QMP), Lab Suitability, TRB management, Axapta part data, document control, and records management processes.
• Coordinate and support internal audits, process audits, and external customer or certification audits.

3. Customer Quality & Failure Analysis

• Manage customer Failure Analysis requests, including root cause analysis, 8D creation, and implementation of corrective/preventive actions.
• Serve as primary contact for customer quality concerns, site visits, and quality-related escalations.
• Engage with customers to gather product feedback and implement control plans to address customer needs.

4. Manufacturing Quality & MRB

• Support manufacturing operations through in-process inspections, MRB fault analysis, CAPA, and awareness training.
• Lead root cause investigations and drive effective corrective and preventive actions.
• Monitor and evaluate internal production processes to ensure product and process quality.

5. Supplier Quality & Supply Chain Support

• Conduct first article assessments/test plan reviews.
• Support evaluation of new materials and products.
• Manage MRB activities

6. Reliability, NPI & Process Engineering

• Support New Product Introduction (NPI) activities, including Quality Plans, Key Characteristics (KC), and risk identification (FMEA).
• Collaborate with Process Engineering to develop and implement new processes, documentation, and personnel training.
• Manage part qualification activities with the DLA

7. Training & Compliance Programs

• Promote a culture of continual improvement through communication and training on quality initiatives.

Requirements/Qualifications:

Education & Experience

• Four-year degree in Mechanical, Electrical, or related Engineering discipline; or 10+ years equivalent experience in manufacturing or quality.
• 7-10+ years of quality engineering experience in a manufacturing environment.
• 3-5+ years of supervisory or management experience leading quality teams.

Technical Skills

• Proven experience applying Six Sigma, 8D, and root cause methodologies.
• Experience with LEAN tools and strategies (e.g., 6S, waste reduction).
• Strong understanding of QMS development and maintenance for ISO9001 and AS9100.
• Experience with MIL-PRF-19500 and MIL-PRF-38534 site certification and product/process qualifications.
• Full understanding of audit processes: planning, preparation, execution, reporting, and follow-up.
• Data analysis and statistical aptitude.
• Experience with ERP system such as Microsoft Dynamics Axapta

Soft Skills

• Strong verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• High attention to detail and commitment to quality.

U.S. Export Controls Requirements: This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).

Travel Time:

0% - 25%

Physical Attributes:

Hearing, Seeing, Talking, Works Alone, Works Around Others

Physical Requirements:

80% sitting, 10% standing, 10% walking, 100% inside

Pay Range:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments. In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature. Find more information about all our benefits at the link below:
Benefits of working at Microchip

The annual base salary range for this position, which could be performed in the US, is $91,000-$247,000.*

*Range is dependent on numerous factors including job location, skills and experience.