Manager, Quality Assurance Client Engagement

Clario

$100K — $120K *
US-AnywhereRemote in United States
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in life sciences, regulatory affairs, or similar field required
  • 5+ years experience in a Validation or Quality role within the pharmaceutical industry
  • 2+ years management experience in clinical development preferred
  • 3+ years experience in creating and maintaining SOPs preferred
  • Strong interpersonal, written, and verbal communication skills
  • Familiarity with US and EU regulations and guidance

Responsibilities

  • Collaborate with eClinical development teams to ensure accuracy and consistency of software deliverables
  • Author and maintain essential quality documentation including test plans and validation reports
  • Execute and approve validation documentation
  • Educate development teams on system quality standards
  • Report anomalies to the Director of eClinical Quality Assurance
  • Support document management and change control processes for system validation
  • Assist in writing and reviewing Standard Operating Procedures for software development

Benefits

  • Opportunity for professional growth and mentoring
  • Engagement in cross-departmental initiatives
  • Access to company-sponsored training and educational workshops
  • Involvement in maintaining compliance with regulatory standards
  • Ability to influence quality processes within a reputable organization
Full Job Description
Primary Responsibilities

Governs Systems Software Quality by:
  • Working directly with BioClinica eClinical development teams to ensure the accuracy and consistency of system development deliverables.
  • Authoring, supporting and/or maintaining software quality (Validation) documentation for BioClinica developed, managed, and/or purchased systems. This includes, but is not limited to, system Risk Assessments, Computer Validation Plans, Test Plans, Test Reports, Requirement Specifications, Release Memos and Validation Summary Reports.
  • Execution and approval of software quality (Validation) documentation.
  • Fostering system quality knowledge both for development teams as well as the rest of BioClinica's eClinical division.
  • Reporting results and reviewing anomalies, as appropriate, to the Director, eClinical Quality Assurance.
  • Supporting the development and implementation of proper document management and change control processes relating to system development and Validation.


Facilitates the identification and development of Standard Operating Procedures ("SOP") by:
  • Assisting with the writing, revising, and reviewing of software develop SOPs.
  • Providing training and guidance to staff regarding compliance and interpretation of SOPs.


Performs supervisory functions by
  • Communicating job expectations
  • Planning, monitoring and appraising job results
  • Mentoring, counseling and disciplining staff
  • Identifying and developing key staff to eventually assume greater responsibility and growth within the company
  • Initiating, coordinating and enforcing systems, policies and procedures
  • Approving direct reports time sheets, requests for time off and/or overtime
  • Performing timely performance evaluations of direct reports
  • Coordinating and conducting new hire interviews; facilitating hiring decision
  • Training new hires on departmental processes and responsibilities


Secondary Responsibilities

Assists with the management of other quality assurance initiatives and programs by:
  • Assisting with the development and enhancement of quality processes to promote, facilitate and ensure compliance with all regulatory and company standards.
  • Participating in the development and maintenance of quality systems and process improvements.
  • Leading and investigating quality issues and implementing corrective actions; identifying departmental strengths and weaknesses.


Contributes to team effort by:
  • Exploring new opportunities to add value to organization and departmental processes
  • Helping others to accomplish results
  • Performing other duties as assigned


Maintains Professional and Technical Knowledge by:
  • Attending and participating in applicable company sponsored training
  • Attending educational workshops and reviewing professional publications
  • Benchmarking state-of-the-art practices
  • Participating in professional societies
  • Keeping informed of changes in the regulatory environment and/or regulatory requirements


Qualifications:

Education:
  • Bachelor's degree in life sciences, regulatory affairs or similar field required
  • Advanced degree preferred


Experience:
  • 5+ years current experience in a Validation or other Quality role within the pharmaceutical industry
  • 2+ years management experience in clinical development within the pharmaceutical industry preferred
  • 3+ years experience in creating and maintaining SOPs preferred
  • Demonstrated above average written communication skills in the English language
  • Proven ability to work with and direct teams to accomplish goals
  • Must be familiar with US and EU regulations and guidance


Additional skill set:
  • Strong interpersonal and communication skills, both verbal and written
  • Strong organizational and leadership skills
  • Goal oriented
  • The ability to interact with department heads regarding corporate compliance
  • Ability to maintain professional and positive attitude
  • Must be highly motivated and able influence and motivate others
  • Ability to make sound judgments
  • Proficient at problem-solving
  • Ability to manage multiple tasks effectively & efficiently
  • Possess high-level ethics and integrity


Working conditions:

Travel: 0-25%

Lifting: 0-25lbs

Other: Computer work for long periods of time

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