Lowe’s

Manager ProServices

Lowe’s$95K — $115K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's in MIS, Economics, or related field; or equivalent experience
  • 3 years managing CRM systems in a large sales organization
  • Experience transforming customer needs into actionable product vision
  • Strong user experience/design background with a record of successful product development

Responsibilities

  • Lead system enhancement strategy to meet pro-service sales needs
  • Manage cross-functional teams for CRM roadmap implementation
  • Collaborate with IT and Finance to forecast project budgets
  • Ensure accurate delivery of sales data reports across teams
  • Act as a subject matter expert for Pro-CRM system
  • Facilitate defect resolution initiatives for CRM effectiveness
  • Gather and synthesize feedback from field sales and stores for system improvements
  • Communicate with internal stakeholders and vendor partners to ensure system functionality meets needs

Benefits

  • Opportunities for professional growth and development
  • Collaborative work environment across various teams
  • Engagement with executive leadership and valuable networking
  • Impact on large-scale sales initiatives at Lowe's
  • Employee discounts and benefits in line with company policy
Full Job Description
Your Impact
The primary purpose of this role is to manage the customer service systems, and to lead the system strategy to ensures that field and store service teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements, and leading the forward thinking strategy for CRM systems and road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services

What You Will Do
  • Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met
  • Manages cross-functional teams in the effective implementation of roadmaps for CRM system enhancements
  • Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements
  • Communicates with cross functional teams to ensure the fast and accurate delivery of integral sales data reports
  • Serves as a subject matter expert for Pro-CRM system and pro-customer data needs on large enterprise initiatives
  • Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of CRM systems
  • Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.
  • Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers' needs and are highly adopted.


Minimum Qualifications
  • Bachelor's degree in MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable
  • 3 Years Experience in a large sales organization Experiencing managing CRM systems
  • Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition
  • Strong user experience/design sense, with a record of building great products


Preferred Skills/Education
  • Experience in Omni-channel retailing or b to b sales
  • Experience in designing, developing, and building collaborative or social web technologies, either in the consumer or enterprise spac
  • Experience presenting to executive leadership and handling sensitive customer escalations


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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