WORK LOCATION

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARANCY

This role will offer $120,000 - $130,000 annually, depending on experience, skills, and location.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

WORKING HOURS

Monday-Friday 8:00 AM - 5:00 PM

POSITION SUMMARY

The Manager, Project Management is responsible for leading Operations Support initiatives and enterprise-wide projects. This role identifies opportunities to optimize operational efficiency, drives business transformation initiatives, and ensures projects are delivered on time and aligned with strategic objectives.

The Manager partners across business units and IT to develop business requirements, conduct cost-benefit analysis, manage project timelines, and implement scalable solutions. This role requires strong analytical thinking, initiative, and the ability to manage multiple complex initiatives while aligning stakeholders toward common goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead enterprise and business unit projects from initiation through implementation, ensuring alignment with strategic objectives.
• Develop and manage project plans, milestones, timelines, and deliverables across multiple concurrent initiatives.
• Facilitate requirements-gathering sessions to define business needs, document functional requirements, and assess operational impacts.
• Identify risks, dependencies, and issues, and implement mitigation strategies to ensure successful project outcomes.
• Manage cross-functional project teams and coordinate participation across departments to achieve common goals.
• Prepare and deliver executive-level presentations, status updates, and recommendations to senior leadership.
• Analyze business processes to identify opportunities for optimization, standardization, and automation.
• Develop frameworks to promote consistency and efficiency across lines of business.
• Conduct cost-benefit analysis and develop business cases to support transformation initiatives.
• Partner with IT teams to ensure system solutions align with business requirements and provide validation of deliverables.
• Facilitate communication between business stakeholders and technical teams to ensure clarity and alignment.
• Monitor project progress and ensure appropriate resource allocation and stakeholder engagement.
• Support continuous improvement initiatives that enhance operational effectiveness and performance.
• Perform additional duties as assigned.

EDUCATION / EXPERIENCE / SKILLS

• Minimum of (8-10) years of progressive professional experience, including at least three (5) years in project management or business operations roles.
• Experience in consumer lending operations or related industry preferred.
• Strong analytical and problem-solving skills with the ability to translate business needs into structured project plans.
• Demonstrated experience managing multiple projects under strict timelines.
• Knowledge of banking or financial services operations preferred.
• Excellent verbal, written, and presentation communication skills.
• Strong organizational skills and attention to detail.
• Effective negotiation and stakeholder management skills.
• Ability to work independently and collaboratively in a cross-functional environment.
• Bachelor's degree in Business, Finance, Operations, or related field; equivalent experience may be considered.
• PMP certification is preferred.

DECISION-MAKING LATITUDE

• Decisions are made with the best interests of the company in mind, guided by ethical considerations and sound judgment. All decisions will be subject to oversight to ensure alignment with business objectives and organizational integrity.
• Works on problems of diverse scope and ambiguity. Considers multiple solutions and future impact of decisions.
• Works with minimal direction in managing enterprise projects and operational improvement initiatives. Exercises independent judgment in prioritizing workstreams, recommending business solutions, and aligning stakeholders, escalating significant strategic or resource-related issues to senior leadership as appropriate.

PHYSICAL DEMANDS/WORKING CONDITIONS

This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)