We're seeking an exceptional Manager, Program Management, to lead a high-performing team responsible for operationalizing all new e-commerce initiatives at Whole Foods Market. This leader will oversee a team of 6 program managers who serve as the cross-program support backbone for large-scale initiatives. Rather than owning individual initiatives, this team enables them-creating the mechanisms, processes, and frameworks that allow innovation to scale across the organization.
This role requires a unique blend of strategic thinking and operational excellence. You'll be working at the intersection of multiple senior leadership organizations and teams within Worldwide Grocery Stores (WWGS), navigating a fast-paced, highly ambiguous environment where robust processes must remain flexible enough to adapt to changing business needs and customer signals.
Key job responsibilities
• Team Leadership & Development: Lead, mentor, and develop a team of 6 program managers, fostering a culture of servant leadership and continuous growth. Build team capabilities through coaching, feedback, and career development planning.
• Program Mechanism Creation & Maintenance: Design, implement, and refine program mechanisms that enable seamless execution across multiple e-commerce initiatives. Ensure mechanisms are robust enough to deliver high-value results while remaining adaptable to evolving business needs.
• Cross-Functional Stakeholder Management: Navigate complex stakeholder relationships across multiple senior leadership organizations and teams within WWGS. Build trust and alignment with senior leaders while managing competing priorities and organizational dynamics.
• KPI Ownership & Performance Management: Drive key performance indicators across business functions, including VBI (Velocity Based Instock) for inbound operations, selection quality and buyability metrics, and other critical e-commerce performance measures. Monitor, measure, and continuously improve KPIs through data-driven insights.
• Roadmap Planning & Execution: Partner with initiative owners to develop and execute comprehensive roadmaps that support Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain needs.
• Problem Decomposition & Prioritization: Break down complex, ambiguous problems into specific, actionable pieces of work. Help team members prioritize effectively across many competing needs and initiatives.
• Process Optimization: Identify opportunities for process improvements and operational efficiencies. Implement scalable solutions that enhance team productivity and program outcomes.
• Executive Communication: Communicate clearly and persuasively both verbally and in writing. Present skillfully to senior leadership audiences with strong executive presence, translating complex program details into strategic insights.
About the team
The E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We're building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support.
BASIC QUALIFICATIONS
- 2+ years of team management experience
- 6+ years of program or project management experience
- Experience in online retail, e-commerce, or digital product environments
- Bachelor's degree or equivalent professional experience
PREFERRED QUALIFICATIONS
- Experience leading cross-functional projects and managing large, complicated programs
- Experience in building and developing a high performance team
- Experience communicating effectively with senior leadership
- MBA degree or above in related fields
- Strong analytical skills with experience monitoring, measuring, and improving KPIs
- Experience working within Amazon or deep familiarity with Amazon systems and ways of working
- Background in grocery retail or food industry
- Technical proficiency across program management tools and methodologies
- Financial literacy with experience managing budgets and business cases
- Experience working across multiple time zones and global organizations
- Demonstrated success in fast-paced, ambiguous environments requiring adaptive processes
- Passion for food and alignment with the Whole Foods Market mission and vision
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 127,200.00 - 172,100.00 USD annually
