Overview: 

The Manager of Professional Services is a strategic, client-facing people leader responsible for managing and developing a team of Business Consultants who deliver consulting services acrossHealthEdgesoftware implementation and expansion engagements. This role serves as a key leadership resource within the Global Professional Services (GPS) organization, reporting to senior GPS leadership.

The Manager, ProfessionalServicesisa frontline management role with two primary areas of responsibility:

• Services Delivery:Accountable for the successful, on-time, and on-budgetdelivery of software implementation and expansion engagements. This includes driving operational excellence across the full project lifecycle, managing risks and escalations, and ensuring clientobjectivesare met with a high degree of quality and satisfaction.

• People Management:Responsible for hiring, developing, andretaininga high-performing team of Business Consultants, including participation in staffing decisions, performance reviews, and career development support.

The ideal candidate is a proven people leader and delivery-focused operator who brings both strategic perspective and hands-on depth. They serve asa trusted advisorto clients anda strong internal partnerto Client Operations and Customer Success leadership, with a shared focus on driving successful, high-quality implementations.HealthRulesPayor (HRP) is the primary platform context for this role.

About Global Professional Services:

The Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Engagements include customer implementations, business expansion, and optimization initiatives across theHealthEdgeproduct portfolio.

Essential Duties and Responsibilities:

• Directly manage a team of Business Consultants, providing day-to-day leadership, guidance, and performance oversight.

• Ensure all team members have a clear understanding of client businessobjectivesand the implementation plans in place to achieve them.

• Oversee the successful, on-time, and on-budget delivery of software implementation and expansion projects,maintaininga high standard of quality and client satisfaction throughout.

• Drive operational efficiency across project delivery by developing and enforcing consistent processes, methodologies, and best practices.

• Monitor project timelines, budgets, and resource allocation;identifyand address risks before theyimpactdelivery outcomes.

• Serve as a strategic partner to client stakeholders and internal Client Operations and Customer Success leaders, ensuring alignment onobjectives, priorities, and delivery status throughout the engagement lifecycle.

• Act as a primary escalation point for client issues; proactively manage risks and lead corrective action planning with a client-first mindset.

• Lead scoping, sizing, and estimating efforts for assigned engagements, andmanagecompeting priorities across the project portfolio.

• Coach customers onHealthEdgebest practices and advocate for client needs internally to drive the best possible outcomes.

• Collaborate cross-functionallywith Sales, Product, Customer Success, and other internal teams to ensure alignmentonclientobjectivesand delivery requirements.

• Provide regular coaching, feedback, and career development support to direct reports; encourage ownership of individual career growth.

• Participate in recruiting and employee development activities to build a balanced team with the right mix of skills.

• Prepare and present delivery performance metrics, project insights, and status updates to GPS and senior leadership.

• Drive continuous improvement initiatives that enhance client satisfaction, delivery quality, and team capability.

• Perform all job functions consistent withHealthEdgepolicies and procedures, including those governing the handling of PHI and PII.

• Support internal initiatives andadditionalduties as assigned orrequired.

Minimum Required Qualifications:

• 8 or more years of experience in a consulting or professional services role within a technology companyoperatingwith a SaaS model.

• 3 or more years of direct people management experience, withdemonstratedsuccess leading and developing consulting teams.

• Bachelors degree in Business Administration, Information Technology, or a related field; equivalent experience considered.

• Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental, etc.)stronglypreferred.

• Experience with Health Plan Claims and Benefits Administration software.

• Proventrack recordleading complex software implementation engagements, including client discovery, requirements gathering, configuration oversight, and end-to-end delivery.

• Demonstrated ability to manage project timelines, budgets, and resource allocation todeliver oncommitments.

• Strong analytical and problem-solving skills, with the ability to negotiate solutions that address the needs of diverse stakeholders.

• Excellent written and verbal communication skills, with the ability to tailor messaging for a wide range of audiences, including executive stakeholders.

• Demonstrated ability to build strong client relationships andoperateas a trusted advisor throughout the engagement lifecycle.

• Ability to manage cross-functional relationships and work effectively in a matrixed environment.

• Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities.

• Proficiencyin conflict management and navigating difficult conversations with confidence and diplomacy.

• Ability to guide business design, configuration approach, and execution planning as it relates to theHealthRulesPayor platform.

• Experience with Smartsheet and Salesforce preferred.

• HealthRulesPayor experience preferred.

Geographic Responsibility:WhileHealthEdgeis located inBoston, MAyou may live anywhere in the U.S.

Type of Employment:Full-time, permanent

FLSA Classification (USA Only):Exempt

Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periodsof time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.